About Us
Delion is a market leader in providing Managed WiFi services across Australia. Since our establishment in 2009, we have consistently led the industry with our innovative solutions and exceptional customer service.

Job Description
We are seeking a skilled and experienced Service Desk Engineer to join our dynamic team. The ideal candidate will have a strong background in networking concepts and protocols, hands-on experience with networking hardware, and a passion for troubleshooting and problem-solving. This role involves liaising with customers and resolving WiFi/Internet related issues, and providing internal support for network projects and upgrades.

Responsibilities

• Diagnose and troubleshoot network issues related to ISP and Public WiFi networks.
• Provide technical support and guidance, resolving network related issues efficiently.
• Collaborate with third-party suppliers to resolve technical faults and coordinate service improvements.
• Participate in network projects, providing technical support for our internal field engineers.
• Monitor network performance and proactively identify areas for improvement.
• Maintain comprehensive documentation of network configurations and procedures.
• Conduct root cause analysis to identify and prevent recurring issues.
• Stay updated with industry trends and best practices.
• Assist with maintenance of the ISP core network in data center environments.

Requirements

• Sound understanding of networking concepts and protocols, including TCP/IP, DNS, DHCP, VPN, and VLAN.
• Hands-on, real world experience configuring and troubleshooting routers, switches, modems, and WiFi access points.
• Experience with Mikrotik, Ubiquiti, Ruckus, Aruba, Cisco highly desirable
• Previous experience in an IT/Support role (3+ years recommended)
• Excellent troubleshooting and analytical skills.
• Strong verbal and written communication abilities.
• Ability and desire to learn new technologies and skills quickly.
• Ability to take initiative and ownership of assigned tasks.
• Work efficiently unsupervised, with excellent problem-solving skills.
• High attention to detail.

Why Join Us

• Opportunity to fast-track into a Network Engineer role.
• Be part of a market-leading company with a strong reputation for innovation and customer service.
• Opportunity to work on challenging and rewarding projects.
• Collaborative and supportive team environment.
• Continuous learning and professional development opportunities.