
Service Desk Engineer
Orbitel Technologies
Posted 24 days ago
About You:
Do you love tech?
Do you enjoy solving problems?
Are you sick of being a cog in a big machine?
We want you to join us!
About us
Orbitel Technologies is a successful and growing MSP that helps small, medium and enterprise businesses at every stage of their IT journey. We’ve been around for over 20 years and have great relationships with our new and long-term clients, this is because we prioritise the customer and team experience above all else.
This role will suit a positive, flexible and results driven individual who will enjoy being a part of a small team.
Primary Responsibilities:
- Serve as the first point of contact for customers requiring technical support.
- Perform on-site support, including installations, troubleshooting, and upgrades of hardware and network infrastructure.
- Document troubleshooting steps and solutions for future reference.
- Collaborate with other IT professionals, such as network administrators, software developers, or system engineers, to resolve complex issues.
What we're looking for
- Minimum 2 years of experience, preferably in an MSP or onsite support role.
- Strong problem-solving and analytical skills, with the ability to think critically and creatively
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users
- Thorough understanding of common hardware, software, and networking technologies
- Knowledge of IT service management best practices and procedures
- Ability to work effectively both independently and as part of a team
- Excellent time management and organisational skills
- Relevant certifications, would be an advantage
Perks
Generous incentives for new business and reaching team goals
Company car available
Competitive salary with potential to grow
Anniversary bonus
An easy-going environment and culture
Day off for your Birthday and regular staff functions
A proactive approach to ongoing training to help you develop life-long skills
Wellness allowance
Fuel card or company car
Uniform provided
Laptop provided
A successful support desk engineer plays a key role in ensuring customers receive the best possible technical support while maintaining strong customer relationships. If you think that is you, please apply today!
About Orbitel Technologies
This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.
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