About You:

Do you love tech?

Do you enjoy solving problems?

Are you sick of being a cog in a big machine?

We want you to join us!

About us

Orbitel Technologies is a successful and growing MSP that helps small, medium and enterprise businesses at every stage of their IT journey. We’ve been around for over 20 years and have great relationships with our new and long-term clients, this is because we prioritise the customer and team experience above all else.

This role will suit a positive, flexible and results driven individual who will enjoy being a part of a small team.

Primary Responsibilities:

• Serve as the first point of contact for customers requiring technical support.
• Perform on-site support, including installations, troubleshooting, and upgrades of hardware and network infrastructure.
• Document troubleshooting steps and solutions for future reference.
• Collaborate with other IT professionals, such as network administrators, software developers, or system engineers, to resolve complex issues.

What we're looking for

• Minimum 2 years of experience, preferably in an MSP or onsite support role.
• Strong problem-solving and analytical skills, with the ability to think critically and creatively
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users
• Thorough understanding of common hardware, software, and networking technologies
• Knowledge of IT service management best practices and procedures
• Ability to work effectively both independently and as part of a team
• Excellent time management and organisational skills
• Relevant certifications, would be an advantage

Perks

Generous incentives for new business and reaching team goals

Company car available

Competitive salary with potential to grow

Anniversary bonus

An easy-going environment and culture

Day off for your Birthday and regular staff functions

A proactive approach to ongoing training to help you develop life-long skills

Wellness allowance

Fuel card or company car

Uniform provided

Laptop provided

A successful support desk engineer plays a key role in ensuring customers receive the best possible technical support while maintaining strong customer relationships. If you think that is you, please apply today!