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Customer Service Specialist

ORS Group
Stirling, WA
A$55,000 p/a
Administration & Office Support → Administrative Assistants
Full-time
On-site

Posted 25 days ago


About the role:

We are seeking an enthusiastic and motivated Administration officer to join our Stirling team. Working with a national administration team to support business functions.

This is a full time position working through Monday-Friday.

Your Duties:

  • Managing Incoming telephone enquiries and passing on messages as required.
  • Managing bookings and rescheduling for NDIS services.
  • Allocating new referrals to appropriate clinicians based on experience, location and skill set.
  • Organising interpreter / AUSLAN services as required.
  • Ownership of site presentation, cleanliness and events preparation.
  • Completing site audits as required.
  • Listening and taking appropriate action from voicemail requests
  • Reviewing and forwarding Faxes as required
  • Creating and updating electronic records for existing clients
  • Assisting with reporting as required
  • Other additional administration duties as required

Role requirements:

  • Administration and/or reception experience (desired, but not essential)
  • Previous Health knowledge (desired, but not essential)
  • Providing exceptional customer service
  • Communicate effectively and appropriately
  • Take pride in your work and focus on excellent quality
  • Willingness to learn
  • Data entry skills
  • Exceptional attention to detail, organisational and time management skills
  • Ability to monitor personal workload and manage own time
  • Ability to work effectively as part of a team
  • Willing to undergo a National Police Check
  • Hold a or be willing to obtain Working with Children or Vulnerable Person check

About ORS:

We are one of the largest and fastest growing family owned and operated national allied health and workplace rehabilitation providers in Australia, with a proven track record and reputation for providing high quality evidence-based, and client-centred services for over 30 years!

Due to our incredible culture, passion for excellence, stability, and gratitude for being able to see the potential and recognise the strengths of every individual it’s easy to see why our workforce has grown 1200% in 4 years and why we are the allied health services provider of choice!

For further information on ORS Group, we encourage you to visit our website to read more about our extensive services, our detailed employee profiles, video library & company values.

Please 'Click Apply' for this role and attach your Resume and Covering Letter. If you would like to discuss this opportunity first or be considered for any of our other roles, please email [email protected]

The ORS Group is a multicultural, diverse, supportive and flexible employer, specifically encouraging applications from Aboriginal and Torres Strait Islander Australians, people from culturally diverse backgrounds, working parents, LGBTQIA+ and people with disabilities.


About ORS Group

Lane Cove, NSW, Australia

The ORS Group offers a range of services to participants, injured workers, people with disability, employers and people who want to improve their work situation.

With over 20 years’ experience, our knowledge, passion and commitment to our clients is second to none. We offer a range of employment-related services designed to help individuals harness their abilities, meet their challenges and achieve both their personal and professional goals. Our current services include:

Disability Employment Services (DES) – helping people with disability gain and sustain suitable employment

National Disability Insurance Scheme (NDIS) - supports people with a permanent and significant disability that affects their ability to take part in everyday activities

Workplace Rehabilitation – programs enabling a safe, sustainable return to work

Psychological Services and Employee Assistance Programs (EAP) – support and counselling services for groups and individuals

Injury Prevention and Wellness – creating a safer, more productive workplace

HR Consulting – consulting services to maximise your organisation’s potential

Training Services – high quality, accredited or customised training solutions

PHaMs - helping people with significant mental health issues with employment

Check out our website to find out more -https://www.orsgroup.com.au/

If you are interested in one of our services give us a call on 1800 000 677, complete ouronline enquiry form or drop us an email:[email protected]

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