Make an impact with your work. We are looking for a focused, proactive and talented Admin and Customer Service Rep to join a fast-growing clear aligner business.

Who are we:

We are Bitesoft Co, and we straighten teeth. Orthodontics, sounds boring right? We can promise that this role is far from that.

Who you will be:

If you are a proactive worker that loves working in a fast-paced environment, this one's for you.

This role is customer focused. Our main priority is our customers and the experience they have throughout treatment. Show your passion, and drive for self-growth within your career, to be open to endless career opportunities as we continue to grow as a business.

The position in a nutshell:

• Replying to customers' emails daily.
• Making sure our customers have an incredible experience.
• Following up daily task in Pipedrive relating to the customer’s journey
• Processing orders through humm platform & shopify
• Organising Aligners ready for shipment
• Booking patients into their inclinic appointments and ensuring their reminders are sent.
• Collecting Impressions and forwarding to scanning team.
• Collecting and replying to reviews.

This position is offered on a full-time basis at our warehouse in Coolum Beach.

Everyone loves a perk, so here’s some of ours:

• Be part of an incredible team (if we do say so ourselves)
• A positive environment encouraging on-going learning, and growth opportunities within the business for the right individuals.
• 4 day work week, split over 5 days.
• Flexible Fridays: early mark to enjoy a dip in the ocean, weekend celebratory beer with your mates, or just to get the weekend chores done.
• Activities day: Last friday of every month
  

The non-negotiables:

• Medium - strong skills with gmail/google drive
• Confident in creating an incredible experience for our customers.
• A positive team player
• Willing to learn and develop your own skills
  

To apply - please email [email protected]

• Cover letter (tell us why you are perfect for this role)
• Current resume