About Us: With over 29 years of experience, TURSA is a respected not-for-profit provider of Employment and Training Services. We operate under contracts from the Australian Government, delivering essential services such as Workforce Australia – Employment Services, Disability Employment Services, and Workforce Australia – Transition to Work. As an Employment and Training Organisation, we are committed to empowering participants and enabling long-term sustainable employment outcomes.

Our Reach: Our geographical footprint spans over 48 offices from Foster in NSW to Noosaville in QLD. We serve diverse communities and work tirelessly to provide excellent customer service and personalised advice to participants.

The Role: Employment Adviser (EA) - As an EA at TURSA, you'll play a vital role in supporting participants on their journey back to work. Some of our participants face vulnerabilities, and your empathetic approach will be crucial.

This role will be based at our Ballina site (may be required to perform duties across other sites within the area as required) full-time, on a 1 year Fixed-Term Contract (72 hour, 9 day fortnight, Monday to Friday – no weekends).

Though this role is advertised for full-time, if you are the right candidate, we consider part-time positions. There may be opportunity to extend the contract.

Your responsibilities include:

• Build strong rapport with participants
• Addressing barriers to employment
• Facilitate relevant training opportunities
• Build participants confidence and motivation
• Sourcing job vacancies

What we offer: We value our team members and offer attractive benefits:

• Fortnightly Rostered Day Off (RDO): Flexible use - full day, half day, 2-hour blocks
• Trial of a 4-Day Work Week: Explore new ways of balancing work and life.

• Above Award Salaries: Recognising your expertise and dedication.
• Monthly Bonuses: Rewarding your performance
• Work-Life Balance:
• Superannuation at 12%: Investing in your future.
• Generous Not-for-Profit Salary Packaging Entitlements: Maximising your income.
• Fully funded access to Professional Development: Enhancing your skills.

What we need from you:

• Ability to build professional relationships with employers and participants
• Effective oral and written communication skills
• Confidence in a high volume, fast paced environment
• Highly organised with strong administration skills
• Resilient & empathetic towards others

Although previous experience in Employment Services is an advantage, it is not essential. Some of the diverse backgrounds that people have joined us from include community and emergency services, banking, sales, retail and customer service just to name a few. Individuals have found rewarding and fulfilling careers with our organisation, contributing their unique experiences and skills.

TURSA reserves the right to appoint an applicant at any time.

Successful applicants will be required to undertake an Australian Federal Police Check and Working with Children Check.