Woods & Co have partnered with a leading automotive service provider, nationally recognised for their industry experience and market leadership. This is a prime opportunity to join a dynamic team and make a real impact in customer service and operations.

We are seeking a Customer Experience Specialist to coordinate customer bookings, resolve product and service enquiries and enact correctness of the customer database. As a key point of contact, you will oversee job allocations, customer follow-ups, and issue resolution, ensuring seamless communication and efficient processes across all stakeholders.

What’s in it for you?

• $60,000 + Super
• Convenient Mulgrave location | on-site parking
• Join a national organisation
• Career development opportunities throughout the business

What do you do?

• Ensure booking confirmations for all clients
• Generate invoices both manually and within the online system
• Action new orders as delegated by the administration team
• Resolve customer enquiries related to products and services
• Prompt, effective responses to all customer correspondence received via email
• Arrange shipments of stock and allocate

What do you need?

• 1-2 years experience in fast-paced administrative, customer/ team support role
• Professional written and verbal manner
• Motivated, positive and team-oriented attitude
• Great attention to detail

If you're as excited by this opportunity as we are and to learn more about the position please call Phoebe Ditchburn on 0483 988 071 or email [email protected]

Woods & Co Recruitment is committed to creating a diverse, inclusive workforce that values all backgrounds and experiences. We do not discriminate and encourage applications (no matter age or status) from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, all members and genders of the LGBTQI community, and people with disability.

Woods & Co Recruitment is committed to creating a positively diverse and inclusive workforce that values all backgrounds and experiences. We do not discriminate and encourage applications (no matter age or status) from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse backgrounds, all members and genders of the LGBTQI community and people with disability.