Learning & Development Officer - Office of the Independent Review Officer

• Temporary Ongoing role - Up to12 months
• Clerk grade 7/8, base salary ranging from $110,266 - $122,058 per annum + superannuation
• Sydney CBD - Flexible working arrangements.
• Closing Date: Monday 3 March 2025 at 9:59am

The Organisation

The IRO is an independent statutory office established under the Personal Injury Commission Act 2020. Samantha Taylor is the Independent Review Officer. The Officer is supported by an expert team.

The statutory functions of the IRO include to:

• find solutions for persons injured at work or in motor vehicle accidents with complaints about their insurers;
• manage and administer the Independent Legal Assistance and Review Service (ILARS);
• conduct inquiries into matters arising in connection with the operation of the Personal Injury Commission Act 2020 and the workers' compensation and motor vehicle accident legislation.

For more information about the IRO click here

About the role

Contribute to the delivery of innovative learning and development across the organisation through the design and implementation of policies, processes, programs and reporting to enable the development of the Organisation's workforce to meet ongoing and changing needs and facilitate a positive employee experience. Project manage, implement and deliver key strategies in relation to Resolve Client Management system.

Key Responsibilities:

• Consult with internal customers on learning and development plans, priorities and strategies to assist managers translate learning opportunities into team and individual development plans and strategies to support optimal service delivery and performance
• Partner with team members to design and implement a range of learning and development programs that support capability gaps and needs across the organisation, to support the retention of an engaged and high performing workforce
• Manage the organisation's learning and development programs, coordinate the learning calendar curriculum 12 months in advance and coordinate communications to support planning and effective implementation
• Research, plan, implement and evaluate processes to assist with the development and delivery of learning and development projects
• Coordinate and implement a range of projects applying sound project management principles and support the project lead/s in the delivery of organisational and/or business projects
• Facilitate learning and development workshops and manage the coordination of event and logistics for learning and development initiatives to ensure effective service delivery
• Maintain awareness of relevant issues, policy obligations, insights, challenges industry trends and practices and opportunities to recommend innovative solutions that optimise outcomes and contribute to a best practice organisational development function in line with organisational and government priorities

To be successful in this role, you will:

• Demonstrated experience in delivering change management and stakeholder engagement programs
• Demonstrated internal and external stakeholder engagement capabilities in delivering change management programs
• Demonstrate strong leadership skills with the ability to inspire and motivate a team.
• Exhibit strong communication and interpersonal skills, with the ability to build effective relationships with stakeholders at all levels.
• Support team members and work collaboratively to contribute to achieving business outcomes and a positive employee experience.
• Possess a strong understanding of L&D principles including the ability to design a learning program that reaches all learning styles
• Have a sound understanding of project deliverables and a keen eye for detail.
• Show a commitment to continuous learning and professional development

What we need from you:

To start your journey towards joining our Team please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).

A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

For any enquiries about the role please contact. Lesley Terry, Associate Director Office of the IRO [email protected]

The Independent Review Office is proud to be an EEO Employer who is fully focused on equality and believe deeply in diversity of all identities making us different and a true reflection of our NSW customers. As an inclusive workplace, we support various employee resource groups, practice flexible work and workplace adjustment.If you do require an adjustment during the recruitment process, please notify us on your application form

Salary Grade 07/08, with the base salary for this role starting at $110,266 base plus superannuation

Click Here to access the Role Description.

For enquiries relating to recruitment please contact Meg Rapley via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday 3 March 2025 at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process