About Toronto Private Hospital

Toronto Private Hospital is a premier 105 bed medical, mental health, palliative care and rehabilitation hospital situated on the western side of Lake Macquarie, NSW, on the hill overlooking the township of Toronto. It is centrally located and a 30 minute drive from the major cities of Gosford, Newcastle and Maitland. Toronto Private Hospital is dedicated to delivering outstanding healthcare services and continuously enhancing service quality. We are seeking a highly motivated and experienced Private Practice Manager to oversee the administrative operations of our consulting suites. This role plays a pivotal part in ensuring the seamless and effective support of Consultant Psychiatrists and Visiting Medical Officers while maintaining the highest standards of service delivery.

Role Overview

As the Private Practice Manager, you will lead the administrative functions of the consulting suites, managing daily operations such as staff coordination, patient scheduling, and billing processes. You will maintain strong communication with healthcare providers, external partners, and patients, ensuring efficiency in all operational processes.

You will also be responsible for optimising administrative systems, resource management, and upholding regulatory compliance. By aligning operational processes with the hospital’s strategic objectives, you will drive service excellence, staff performance, and patient satisfaction.

Key Responsibilities

• Customer Service Excellence
• Administrative & Financial Support for Clinicians
• Clinic Operations & Administration
• Financial & Billing Management
• Staff Development & Leadership
• Compliance & Regulatory Standards
• Quality Improvement Initiatives

Skills, Knowledge & Experience

Technical & Financial Skills:

• Proficiency in healthcare information systems and practice management software (Experience in MedicalDirector Blue Chip software and Clinic to Cloud patient management system desired)
• Experience in Clinic to Cloud patient management system.
• Strong computer skills, including Microsoft Office Suite.
• Experience in financial management, billing, and invoicing.

Customer Service & Operational Skills:

• Exceptional customer service and communication skills.
• Strong knowledge of medical terminology.
• Ability to work independently with excellent problem-solving and organisational skills.
• Proven ability to meet KPIs and manage competing priorities effectively.

Mandatory Requirements

• Tertiary qualification in Healthcare Administration, Business Management, or a related field.
• Demonstrated experience in managing healthcare or private practice operations, including patient scheduling, billing, and regulatory compliance.
• Strong understanding of healthcare regulations, privacy laws, and practice standards relevant to private practice management.
• Proven ability in staff coordination and management, with strong leadership and interpersonal skills.
• Must provide a clear Criminal Records Check and hold a valid Working with Children Check.

Why Join Us?

At Toronto Private Hospital, we foster a collaborative and supportive work environment where innovation and excellence thrive. This role offers an opportunity to make a tangible impact on clinic operations, patient care, and service quality while working alongside a dedicated team of healthcare professionals.

If you are an experienced healthcare administrator with strong leadership and operational skills, we would love to hear from you!

How to Apply

To apply, please submit your resume and a cover letter outlining your suitability for the role.