About the Role

We are seeking a motivated and organised Casual Office Administrator to support the day-to-day operations of our busy plumbing business. This role is ideal for someone who enjoys customer service, administration, and working in a fast-paced environment. You will play an important role in ensuring jobs are scheduled efficiently, customers receive excellent service, and business operations run smoothly.

Key Responsibilities

Customer Service

Answer incoming phone calls and respond to customer enquiries.

Respond to emails and online enquiries promptly.

Schedule plumbing jobs and coordinate technician appointments.

Follow up customers regarding quotes, bookings and outstanding invoices.

Maintain professional communication with customers, suppliers and contractors.

Administration

Prepare quotations, invoices and purchase orders.

Process supplier invoices and reconcile paperwork.

Maintain accurate customer records within ServiceM8 and Xero.

File electronic documents and maintain organised records.

Assist with warranty claims and manufacturer registrations.

Process Certificates of Compliance (COCs).

Assist with government rebate applications.

Accounts & Finance

Process customer payments.

Follow up outstanding accounts and payment plans.

Maintain petty cash and office expenses.

Marketing & Business Support

Assist with social media posts and website updates.

Request and manage customer reviews.

Prepare basic marketing reports.

Maintain promotional material and customer databases.

Assist with email marketing campaigns.

Office Management

Order office supplies and stationery.

Maintain a clean and organised office.

Assist with stock ordering and inventory records.

Support management with general administrative tasks.

Prepare documents, reports and spreadsheets.

Skills & Experience

Previous administration or office experience preferred.

Excellent verbal and written communication skills.

Strong customer service skills.

High level of organisation and attention to detail.

Ability to multitask and prioritise workload.

Competent using Microsoft Office (Word, Excel and Outlook).

Experience with ServiceM8 and Xero is highly desirable.

Ability to work independently and as part of a team.

Personal Attributes

Friendly and professional manner.

Reliable and punctual.

Positive attitude with a willingness to learn.

Strong problem-solving skills.

Honest, trustworthy and able to maintain confidentiality.

Ability to remain calm under pressure.

Casual Employment

Casual position with flexible working hours 3-4 days per week.

Hours between 8:30 AM - 5:00 PM.

Some additional hours may be available during busy periods or to cover staff leave.

What We Offer

Flexible casual employment.

Supportive family-owned business environment.

Ongoing training and development.

Opportunity for increased hours and career progression.

Friendly and collaborative team culture.

Remuneration

Casual hourly rate based on experience and applicable industry award.

Superannuation paid in accordance with Australian legislation.

How to Apply

Please submit your resume along with a brief cover letter outlining your administration experience, customer service skills, and why you would be a great fit for our team.