Job Title: Express Repair Coordinator

Company: Professional Building Group

Location: Pakenham, Victoria

About Us:

Professional Building Group is a leading insurance building company specialising in providing exceptional service and high-quality repairs. With a strong focus on innovation, customer satisfaction, and professional growth, we are committed to excellence in everything we do.

Job Description:

We are seeking an experienced Express Repair Coordinator to join our team, based in Melbourne, VIC. In this role, you will be responsible for managing insurance repairs valued up to $20,000, overseeing each job from authorisation through to completion. You will coordinate sub-contractors, liaise with the customer and clients, and ensure repairs are delivered efficiently, on time, and to the highest quality standards.

This is a fast-paced position suited to someone who thrives on organisation, clear communication, and delivering outstanding customer outcomes.

Key Responsibilities:

Coordinate sub-contractors to ensure timely and quality completion of repairs.

Liaise with customers, insurance companies, sub-contractors, and other stakeholders to gather and provide necessary information.

Maintain accurate and up-to-date records and documentation.

Operate autonomously, taking ownership of multiple jobs from start to finish.

Prepare reports and documentation as required.

Qualifications and Skills:

Previous experience in a similar role within the insurance or building industry is essential.

Strong organisational and multitasking abilities.

Excellent communication and interpersonal skills.

Proficient in MS Office Suite and experience with job management systems is a plus (Prime EcoSystem is a preference).

Attention to detail and a high level of accuracy.

Ability to work independently and as part of a team.

What We Offer:

Competitive salary and benefits package.

Opportunities for professional development and career growth.

A supportive and collaborative work environment.

The chance to be part of a reputable company with a strong commitment to quality and customer satisfaction.

How to Apply:

If you are a motivated individual with the required experience and a passion for the insurance building industry, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for this role.

Apply now and join Professional Building Group in making a difference in the lives of our policyholders.