Full Time Contract to Permanent Position

We are seeking a motivated and customer focused Customer Service Specialist to join our team.

In this role, you will provide exceptional customer service and support to our clients across Australia and New Zealand, assisting with Life Research's range of medical instruments and reagents. As a key point of contact, you will manage customer enquiries, process orders, resolve issues, and ensure a seamless customer experience from enquiry through to delivery.

This is an excellent opportunity for someone who enjoys building strong customer relationships, solving problems, and working collaboratively in a supportive team environment.

Key Responsibilities:

Manage the shared customer inbox and respond to customer enquiries.

Process customer orders, purchase orders, and quotations accurately.

Coordinate order fulfilment with the warehouse and suppliers.

Prepare sales orders, order confirmations, and service contracts.

Monitor supplier orders and communicate updates to customers.

Provide friendly customer support via phone and email.

Prioritise daily workload to ensure timely order processing.

Support the wider Customer Service team as required.

Maintain accurate records and ensure compliance with company procedures.

About You:

You are a proactive and customer-focused professional who enjoys helping people and solving problems. You thrive in a fast-paced environment and take pride in delivering accurate, high-quality work.

To succeed in this role, you’ll bring:

• Previous experience in a customer service or operations role

• Strong communication skills, both written and verbal

• High attention to detail and accuracy

• Ability to manage multiple tasks and priorities effectively

• A solutions-focused mindset with strong problem-solving skills

• Ability to work both independently and as part of a team

• Proficiency in Microsoft Office and customer management systems