Manager Client Services

Location: Broken Hill or Dareton NSW

Ongoing, full time opportunity

Grade 11/12 - $154,231 - $178,369 p.a. + superannuation and annual leave loading

This recruitment is to fill this specific role, and no Talent Pool will be created.

Your role

Provide leadership, direction and support to a team/s of professional and administrative staff within a Community Service Centre (CSC). Manage all aspects of the CSC’s operations and build a collaborative team environment to deliver quality services and achieve positive outcomes for the community’s children, young people and families.

This role involves working closely with Aboriginal communities and leading a significant Aboriginal workforce. The successful candidate will demonstrate strong cultural capability, a commitment to culturally safe practice, and an ability to build and maintain respectful relationships with Aboriginal people, communities, and stakeholders.

What you’ll do

Provide leadership and management of all operational aspects of the CSC including human resources, finance, office administration, and monitoring and reporting on the CSC’s performance to ensure delivery of quality services within budget.

Responsible for the delivery of the DCJ’s core functions and services to vulnerable children, young people and their families.

Establish collaborative relationships with community partners and NGOs to integrate service provision at a local level and enhance the design and viability of the service system

Lead implementation of agreed changes at the front line that aligns operational activities with the corporate and strategic direction of DCJ.

Develop effective strategies and show decisiveness in dealing with emotionally charged situations, difficult and controversial issues.

Build and monitor a workplace culture that values fair and inclusive practices and diversity principles.

Develop unit plans that consider team capability, strengths and opportunities for development including a focus on continuous improvement.

Address and resolve team and individual performance issues, including unsatisfactory performance in a timely and effective way.

What we’re looking for

Tertiary qualification in a social work, social/Behavioural Science, Welfare or related discipline and/or equivalent knowledge, skills and experience with demonstrated commitment to ongoing professional development.

To support strong community engagement and operational requirements, applicants should currently reside within the district or relocate to the district prior to commencing employment.

Valid driver’s license.

Travel required as part of the role to local offices aligned to the management responsibility area including Broken Hill, Dareton and Wilcannia. Other travel across the broader South West NSW region will also occur as required.

Appointments are subject to reference checks and the following pre-employment checks:

National Criminal History Record Check in accordance with the Disability Inclusion Act 2014.

Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012.

Download the role description

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

Relocation incentives may be negotiated.

5 weeks annual leave and additional remote area allowances applicable to location.

A challenging and rewarding career.

Flexible, autonomous work environment.

Competitive pay and conditions.

Opportunities for learning and development and internal career progression.

Health & Wellbeing and Employee Assistance Programs.

Relocating? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages.

Applications close – Thursday, 27 August 2026 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Melanie Grove via email to [email protected].

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please contact Ashlee Roberts via email as a preference to [email protected] or on 02 •••• •083.

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

The Welcome Experience
Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.