About the role

BIG4 Gold Coast Holiday Park is seeking a friendly and professional Receptionist to join our team on a casual basis. Based in Helensvale, this role is essential to creating a welcoming first impression for our guests and ensuring smooth day-to-day operations at our holiday park. As a Receptionist, you will be the face of our organisation, handling guest inquiries, bookings, and general administrative tasks that keep our Park running efficiently.

Key responsibilities

Greeting guests and visitors with a warm, professional and helpful demeanour upon arrival

Managing guest check-ins and check-outs, including booking data entry and processing payment transactions

Handling incoming telephone calls and directing enquiries to appropriate staff members

Responding to guest requests and resolving issues promptly and courteously

Processing new bookings via phone, email and online booking systems

Maintaining accurate and confidential records of guest information and reservation details

Providing information about facilities, amenities and local attractions to guests

Supporting housekeeping and maintenance teams by communicating guest requirements

What we're looking for

Excellent customer service skills with a genuine desire to assist guests and create positive experiences

Strong communication abilities, both written and verbal, with clear and professional presentation

Proficiency in using computers and familiarity with RMS booking systems, email and Microsoft Office applications

Organisational and time management skills, with the ability to manage multiple tasks simultaneously

Friendly, outgoing personality with the ability to remain calm and professional under pressure

Attention to detail and accuracy in record-keeping and data entry

Flexibility to work across various shifts, including evenings, weekends and public holidays as required

Previous reception or hospitality experience is highly desirable

Reliable and punctual with strong work ethic and friendly professional attitude

What we offer

BIG4 Gold Coast Holiday Park offers a dynamic and rewarding work environment where your contribution is valued. As a casual team member, you will enjoy flexibility in your working arrangements whilst being part of a supportive hospitality team. We provide opportunities to develop your customer service skills in a fast-paced holiday destination setting and the chance to work alongside experienced professionals who are passionate about delivering excellent guest experiences.

About us

BIG4 Gold Coast Holiday Park is a premier holiday destination located in Helensvale, offering quality accommodation and top-class facilities for families, couples and groups visiting the Gold Coast. Our commitment is to provide exceptional guest experiences through outstanding customer service, comfortable accommodation and a range of on-site amenities. We pride ourselves on creating a welcoming atmosphere where every guest feels valued and looked after. Our team is dedicated to maintaining the highest standards of hospitality and ensuring Magic in Every stay.

Apply now

If you are an enthusiastic and customer-focused individual who would like to join the BIG4 Gold Coast Holiday Park, we would love to hear from you. Please submit your application with your CV and a cover letter outlining your relevant experience and why you would be an excellent fit for this role.