Looking to move out of retail or hospitality and into a professional, office-based role where your people skills truly make a difference? This could be the next step in your career.

Our client is a well-known Australian brand in insurance, focused on delivering meaningful, customer-first experiences. This is a fantastic opportunity for someone who enjoys problem-solving, helping people, and building a long-term career in a supportive, team-oriented environment.

What you’ll be doing:

• Managing customer enquiries from start to finish
• Communicating with customers via phone and email
• Identifying issues early and making decisions to keep processes moving
• Keeping customers informed and supported throughout their journey
• Working closely with your team while learning new skills

What we’re looking for:

• Experience in retail, hospitality, customer service, or other customer-facing roles
• Confidence speaking with customers and handling different situations
• Strong problem-solving skills and the ability to juggle multiple priorities
• Clear written and verbal communication skills
• Comfortable using computers and learning new systems
• Positive attitude, curiosity, and a willingness to learn

No insurance experience is required. If you’ve handled customers, solved problems, and thrived in a fast-paced environment, your skills will transfer perfectly.

About the business:

This growing organisation in the insurance space is focused on supporting customers when it matters most. The culture is team-driven, supportive, and built around accountability, learning, and doing the right thing.
What’s in it for you

• Full-time, in-office role on the Sunshine Coast
• Salary of $66K + super + monthly performance bonuses
• Extra leave including a paid personal day
• Paid parental leave
• Training, development, and clear pathways to grow your career
• A social, supportive team with regular events and activities
• Work in a beautiful Sunshine Coast location
• Starting 13th July 2026

If you’re ready to take your customer service or retail experience into a professional career with real growth opportunities, click APPLY NOW.

For any specific questions, contact Georgina at geo•••••@smaart.com.au