Are you a natural people-person with a passion for customer service? Level up your career with this exciting opportunity to connect, engage, and elevate the experience of our top players on Stake.us, a social casino platform dedicated to players in the United States.

Your role with us:
As a VIP Host, you'll be the face of our online casino, responsible for building and maintaining relationships with our high-value players through online chat. Your portfolio will include managing up to 350 players in the U.S.. Your role transcends the typical customer service position as you will be the ambassador of our casino. Your goal is not just to resolve issues, but to provide tailored solutions that go above and beyond their expectations, making each interaction a personalised and memorable experience. Your exceptional interpersonal skills will form the foundation of these connections. Building trust and rapport with our VIP players will be your daily mission, ensuring they feel valued and appreciated on a personal level.

Could you be our next VIP superstar?
Don't worry if you don't have any experience in the online gaming industry. We're looking for someone who's friendly, outgoing, and passionate about providing exceptional customer service. If you come from a retail, hospitality, or other customer-facing role, we encourage you to apply.

Please note that in this role our team works 6 days a week for 6 hours a day.

Your hours and location of work are below:
Mon - Friday - 9am - 2pm (Office)
Mon - Friday - 9pm - 11pm (Home)
Saturday Or Sunday: 9am - 2pm + 9pm - 11pm (Home)

Who is Easygo?

We're a high-growth, high-velocity tech company with millions of eyeballs on us every day. We're building the future of fearless tech.

We're the creators behind some of the most popular brands including Stake, KICK and Easygo Games. While they command a fierce global following, our crew is employed directly by Easygo and that's where the real fun happens.

We're always looking for people who are hungry, humble and move fast. People who are ready to Unify, Disrupt and Evolve with us.

With us you'll grow faster and go further. Your work has impact. And that gives you an edge you can't get anywhere else.

The impact you'll make:

• Develop and maintain trusted relationships with new and existing high value clients to determine existing and future business needs
• Understand the client's objectives and decision-making process and forming long-term partnerships with individuals
• Actively and successfully manage the assigned accounts from start to finish including managing and maintaining your relationship, ensuring all enquiries are followed through
• Identify and grow opportunities within your client base and collaborate with the VIP to ensure maximum growth
• Ensure the timely and successful delivery of products, in line with customer needs and objectives
• Analysis of client behaviours and overall value to the business
• Make optimal use of communication tools such as chat room on site, email, Telegram and any additional platforms required to engage with VIP players
• Collaborate with other departments to improve the overall customer experience.
• Collaborate with VIP Manager, Supervisor and Senior hosts to contribute to team development goals.

Your track record:

• Minimum 1 year experience working in a customer service environment.
• Excellent communication and writing skills are required.
• Strong gambling knowledge is advantageous
• Cryptocurrency knowledge is advantageous
• Proficient with Google Suite (Drive, Spreadsheets, Docs), Slack, Jira & Intercom

Here are our benefits and perks:

Sharpening your edge

• The ultimate sandbox. Exciting, on-the-job learning opportunities.
• 1 in 3 of our people level up their roles every year. If you deliver, you move.

Competitive pay and bonus scheme

• Market-synced pay that respects your craft and location.
• Performance-based bonus recognition based on your impact (up to 20%).
• Help us build our crew and get paid for it with our high-value referral bonus. Because great people know great people.

Other perks

• 18 weeks paid parental leave for primary carers
• Smooth Parental Return: Ease back into work with 12 weeks of transition support, including fully paid Fridays off during your first three months back
• Access to Employee Assistance Program
• Wednesday massages
• In-house baristas serve you free coffee, fresh juices and smoothies.
• Daily catered breakfast and regular company-wide events.
• Snack walls and drink fridges on every floor.
• Fun, modern office spaces. Pool tables, table tennis, gaming consoles and an F1 simulator.

We play fair. We hire fair.

True to our value of 'Play fair' we always hire fair. Our work and our brands are fuelled by our diverse culture. We hire for talent and grit. But we never discriminate. Your race, religion, nationality, gender identity or expression, sexual orientation, age, marital, veteran, or disability status won't affect our hiring decision, or your trajectory here. Come as you are and get the Easygo edge.