We’re partnering with a growing national MSP that supports regional and remote organisations across managed services, infrastructure, communications and cybersecurity.

Their customers often do not have easy access to the same IT skills and support available in larger cities, so the work has a real impact on the people and communities they support.

They are now looking for a technically sound Level 2 Support Engineer based in Cairns to provide remote support, handle escalations, contribute to project work and travel when needed for client visits or onsite support.

What's in it for you...

• $75K - $85K + Super + On-Call Allowance
• Cairns-based remote role with support from a national team
• Travel typically every 6 weeks across Queensland and occasional Northern Territory locations
• Project work and exposure beyond day-to-day support
• Support regional and remote customers across Australia
• Build your skills across Microsoft, infrastructure and network environments

What you'll be doing...

• Providing Level 2 support across Microsoft, infrastructure and network environments
• Handling incidents, requests and escalations through to resolution
• Troubleshooting desktops, servers, Microsoft 365, Azure and common network issues
• Assisting with infrastructure upgrades, deployments and project work
• Attending customer sites across North Queensland, regional Queensland and occasional Northern Territory locations when required
• Keeping documentation accurate and useful in ConnectWise and internal systems
• Participating in an on-call roster with additional allowance included

Technologies you'll work with...

• Microsoft and cloud: Microsoft 365, Azure, Active Directory, Group Policy, Microsoft Teams Rooms
• Infrastructure: Windows Desktop and Server, network infrastructure and communications technologies
• Networking: DNS, DHCP, firewalls, routing, switching, VPNs and wireless
• Tools: ConnectWise and internal documentation systems

What you'll bring...

• Experience in a Level 2 support, MSP, systems support or technical support environment
• Strong troubleshooting skills across Microsoft technologies
• Exposure to networking, infrastructure or cloud environments
• Clear communication with technical and non-technical people
• Proactive approach to problem solving, documentation and continuous improvement
• Ability to work remotely while staying connected to the wider team
• Willingness to travel across regional Queensland and occasionally the Northern Territory, typically every 6 weeks
• Current Australian driver's licence

How to get involved...
If you want a Level 2 role with technical variety, regional customers and room to grow, APPLY NOW! Submit your CV or contact Nathan from rec4tech.jobs for a confidential chat at ••••@rec4tech.jobs

At Rec4Tech, we know that diversity isn’t just important, it’s what makes workplaces awesome!

We don’t care about labels like race, religion, gender identity, sexual orientation, age, or whether you prefer pineapple on pizza (no judgment here). What matters is your talent and passion. Need a tweak or two to make the application process work for you? No worries, let us know and we’ll sort it out. Let’s do this together!

Rec4Tech is retained for this search. Please direct all queries to Nathan