· Casual role | competitive rate of $34.96 per hour + superannuation

· Play a key role in keeping our park spotless and guest-ready every day

· Work in a beautiful natural bush setting with a supportive, family-owned team

About Us

BIG4 Yarra Valley Park Lane Holiday Park is part of the Park Lane Group — a proud family-owned business since 1992.

We create places where families relax, reconnect and make great memories.

A beautiful holiday park nestled in Victoria's premier wine and nature region and loved by guests

Part of a growing and trusted family business

We care about quality, pride and great service

A friendly team that supports each other

A place where your work truly makes a difference

What You’ll Do

Bring Holidays to Life!

Are you passionate about delivering unforgettable holiday experiences and thriving in a vibrant, guest-focused environment? Look no further! Park Lane Holiday Parks is searching for a dynamic and enthusiastic Guest Experience Officer to help create magical getaways for our guests. You will be a key player in ensuring every guest's stay is seamless and memorable.

You will help make every guest stay smooth, welcoming and memorable.

Welcome guests and provide front desk support

Manage bookings, payments and guest enquiries

Answer phone calls and emails promptly

Resolve guest concerns with care and professionalism

Promote park activities and accommodation options

What You’ll Bring

You enjoy helping people and thrive in a busy environment.

Strong customer service skills

Clear communication and a positive attitude

Good organisation and attention to detail

Confidence using booking systems and computers

Ability to work both independently and in a team

Current Working with Children Check (or willingness to obtain) and Australian work rights

What’s in it for You

Live and work surrounded by rolling vineyards and breath-taking mountain ranges

Staff discounts across Park Lane Holiday Parks and A Maze N Things

Work with a supportive team and help create memorable holiday experiences for thousands of guests each year

Join a trusted family-owned Australian business where your contribution matters

Be part of an exciting period of growth, with major expansion plans underway

Access career development, training opportunities, and employee benefits across the Park Lane Group

Apply Now!

Ready to take pride in your work and help create great guest experiences?

Apply now through Seek with your resume and a short cover letter or for further information contact Michael on ••••@parklanegroup.com.au.

To learn more, visit https://www.parklaneholidayparks.com.au/yarra-valley/