Silkari Suites at Chatswood is perfectly located in the heart of Chatswood’s shopping, dining and entertainment precinct. Offering a range of contemporary studio, one- and two-bedroom apartments, we pride ourselves on delivering warm hospitality and exceptional guest experiences.

We’re looking for a customer-focused Guest Servies Agent to join our friendly and professional team.

Your Responsibilities

Greet, check-in and check-out guests with genuine warmth and efficiency

Handle guest enquiries via phone, email and in person

Process daily transactions and balance shifts accurately

Issue room keys while maintaining guest privacy and security

Deliver personalised recommendations for dining, shopping and local attractions

Support the smooth day-to-day running of the front desk

Work collaboratively with the team to ensure exceptional guest service

Complete general administrative and hotel-related duties

What You’ll Bring

A genuine passion for customer service

Excellent communication skills, both written and verbal

High attention to detail and strong multitasking ability

A positive attitude, strong work ethic and professional presentation

Ability to work effectively both independently and as part of a team

Flexibility to work on a 7-day rotating roster

Why Join Us

At Silkari, you’ll be part of a supportive and dynamic team where your contribution truly makes a difference. We value professionalism, teamwork, and the drive to create memorable guest experiences every day.

If you share our commitment to exceptional service, we’d love to hear from you!

Please note: Only applicants with unrestricted rights to work in Australia will be considered.