Job Descriptions

Providing daily IT Infrastructure/Operations support covering systems software, networks, servers, and end-user terminals through IT Helpdesk, Remote and Onsite Support.

You will be expected to either station at client’s office or travel to 2 or more site each day.

Plan, lead and hands-on implementation in deployment of systems and network infrastructure projects for Customers.

Configure and maintain Customer’s server hardware and virtual machines (on-premises and cloud), storage appliances and network equipment like Routers/Firewalls/Switches/VPN/Wireless etc.

Assist in the development of infrastructure designs for IT services based on technical requirements and standard IT offerings.

Support and execute pro-active improvements by assessing past problems and current weaknesses in the existing system and/or infrastructure.

Involved in applying formal change management, incident management, and problem management process.

Provide administrative support in checklists/reports

Other ad-hoc assigned duties

Requirements

Academic qualification in Information Technology or any relevant discipline.

Hands-on experience with Windows environment

Possession of Microsoft-related certificates or other technical qualifications is an advantage

Possess good interpersonal and communication skills

Independent and able to work with all levels of personnel

Able to work within tight timelines with good prioritization skills

Good analytical and problem-solving

Hands-on knowledge for Cloud Platform – MS Azure, especially Entra, M365 Security etc will be an advantage