Survey Operations & Data Analyst Lead, Up $6K

Duration: 1 Year Contract

Working Location: Near to Clarke Quay MRT / Novena MRT

Working Hours: Mon to Thurs: 8.30AM to 6.00PM, Fri: 8.30AM to 5.30PM

Key Responsibilities

Operational Intelligence & Monitoring

Develop and implement operational intelligence frameworks to support large-scale survey operations

Monitor operational trends, collection performance, productivity patterns and data anomalies across projects

Identify operational gaps, recurring issues and potential risk areas through data analysis and reporting

Support preventive operational monitoring to improve collection quality and reduce downstream validation issues

Generate operational insights and recommendations to improve operational efficiency and effectiveness

Dashboarding, Reporting & Data Analytics

Develop and maintain operational dashboards, reporting structures and performance tracking tools

Support management reporting through operational data analysis and visualisation

Monitor collection trends, response rates, validation trends and operational performance indicators

Provide operational forecasting and trend analysis to support planning and decision-making

Improve reporting visibility and operational data accessibility across departments

Automation & System Improvement

Support development of automation initiatives, validation logic and system-driven operational controls

Work with coding specialists and analysts to develop scripts, tools and workflow enhancements

Identify opportunities to reduce manual operational processes through automation and system optimisation

Collaborate with stakeholders to improve operational workflows, reporting integration and platform utilisation

Cross-Functional Collaboration

Work closely with Collection Operations, Validation, QS and Training teams to support operational improvements

Support investigation of operational anomalies, data inconsistencies and recurring validation issues

Assist operational teams in identifying root causes and preventive solutions

Collaborate with management on implementation of operational improvement initiatives and future capability development

Governance & Continuous Improvement

Ensure accuracy, integrity and proper governance of operational reporting and monitoring processes

Support implementation of operational best practices, preventive controls and data quality initiatives

Drive continuous improvement initiatives relating to operational visibility, forecasting and intelligence capability

Contribute towards long-term operational transformation and capability development efforts

Job Requirements

Diploma or Degree in Data Analytics, Business Analytics, Information Systems, Operations Management or related disciplines

Experience in operational analytics, reporting, data analysis or operational intelligence functions preferred

Strong analytical, problem-solving and critical thinking capabilities

Experience with dashboarding, reporting tools or data visualisation platforms preferred

Familiarity with automation tools, scripting or coding languages such as Python is advantageous

Operations Support & Analytics

Strong communication and stakeholder management skills

Ability to manage multiple operational priorities in a fast-paced environment

Preferred Attributes

Experience in large-scale operations, contact centre or survey operations environment

Familiarity with operational performance monitoring and workflow optimisation

Strong interest in operational intelligence, automation and preventive operational management

Ability to translate operational data into actionable operational insights

Comfortable working across operational and technical functions