About the role

Coordinate daily pest control service schedules and assign jobs to technicians. Serve as the primary point of contact between customers and the operations team. Monitor work progress to ensure services are completed on time and in accordance with company standards.

Key responsibilities

Coordinate daily pest control service schedules and assign jobs to technicians

Serve as the primary point of contact between customers and the operations team

Monitor work progress to ensure services are completed on time and in accordance with company standards

Respond promptly to customer enquiries, service requests, and scheduling changes

Deliver professional and friendly customer support via phone, email, and messaging platforms

Liaise with customers to arrange appointments and provide service updates

Handle customer feedback and resolve issues in a timely and professional manner

Prepare daily work schedules and job assignments for technicians

Maintain accurate service records, customer information, and filing systems

Process quotations, work orders, invoices, and other operational documents

Assist with general office administration and ensure smooth day-to-day operations.

Perform data entry and maintain accurate records

Answer incoming calls and direct enquiries appropriately

Support the team with document preparation, correspondence, and other clerical duties as required

Requirements

At least 1 year experience in administration, operations coordination, customer service, or a similar role

Proficient in Microsoft Office (Word, Excel and Outlook) and comfortable using computer systems

Experience in scheduling, invoicing, or basic bookkeeping preferred

Prior experience in the pest control, facilities management, cleaning, or related service industries preferred

We regret only shortlisted candidates will be notified.