This Lead Repair Coordinator role is a key position within the business, responsible for overseeing the coordination of insurance repair projects while supporting the wider team to ensure jobs are delivered efficiently, accurately and to a high standard.

As a Lead Repair Coordinator, you’ll be responsible for managing repair coordination workflows, mentoring and supporting coordinators, improving processes, and acting as a key point of contact between supervisors, project managers, trades, insurers and homeowners.

Key Responsibilities

• Lead and support a team of repair coordinators, providing guidance and support across daily workflows
• Oversee the coordination of multiple insurance repair projects from initial approval through to completion
• Manage job allocation, scheduling, work orders and project priorities
• Monitor project timelines, KPIs and workflow performance
• Handle escalations and resolve issues to maintain strong customer outcomes
• Review documentation, compliance requirements and project records for accuracy
• Identify opportunities to improve systems, efficiencies and team performance
• Assist with training and development of junior coordinators

About You:

• Extensive experience in repair coordination, insurance repairs, claims management or construction administration
• Strong understanding of insurance building workflows and repair processes
• Previous experience leading, mentoring or managing a team is highly desirable
• Excellent organisational skills with the ability to manage competing priorities
• Confident communicator who can build strong relationships with internal teams and external stakeholders

Offer:

• $80k - $95k + Super (dependent on experience)
• Great working environment with flexible hours
• Opportunity to take ownership of a key role within the business
• Genuine career progression opportunities

If you’re an experienced Repair Coordinator, Claims Manager, or Senior Project Coordinator looking for the next step in your career and have a strong understanding of insurance repair workflows, we’d love to hear from you.
Apply now or reach out to Aliesha Alford for a confidential discussion at ••••@pathwayrecruitment.com.au or on 04•• ••• 141.