Technical Business Analyst - API & CRM - 12 month contract

Location: Sydney (3 days per week in CBD office)

Start date: ASAP - very urgent

Rate: $850-900 + super per day

Working rights: must be based in Australia and have full working rights

About

An exciting opportunity has become available for an experienced Technical Business Analyst to join a large-scale digital transformation program delivering customer-facing technology initiatives. You'll play a key role in shaping enterprise digital services, working across websites, customer communication platforms and integrated business systems to improve the experience for thousands of end users.

This is a long-term opportunity with an extensive project pipeline, offering the chance to work across multiple strategic initiatives within a collaborative, high-performing internal technology team.

Key Responsibilities

• Lead business analysis activities through the planning and delivery phases of enterprise digital projects.
• Facilitate workshops and gather functional and non-functional requirements from a broad range of business stakeholders.
• Analyse current business processes and communication channels to identify opportunities for improvement.
• Produce high-quality functional requirements, process maps and supporting project documentation.
• Work closely with Technical Leads and Development teams to ensure business requirements are translated into effective technical solutions.
• Support solution design by providing functional input and validating proposed approaches.
• Collaborate across multiple internal teams to deliver integrated customer-facing solutions.
• Assist with stakeholder engagement, audience mapping and business readiness activities throughout project delivery.

Required Experience

• 7+ years' experience as an IT Business Analyst delivering enterprise technology projects.
• Strong experience working on digital transformation, customer platforms or enterprise web initiatives.
• Demonstrated experience working within CRM or customer engagement environments.
• Solid understanding of APIs, system integrations and data flows, with the ability to work confidently alongside technical teams.
• Experience producing high-quality functional requirements and facilitating complex stakeholder workshops.
• Exposure to enterprise CMS or website platforms.
• Excellent communication skills with the ability to translate technical concepts into business language.
• Experience working across the full project lifecycle within Agile, Waterfall or hybrid delivery environments.

Why Apply

• Join a large-scale digital transformation program with a strong pipeline of future projects.
• Work on meaningful customer-facing initiatives that have a genuine impact on end-user experience.
• Collaborate with experienced Project Managers, Technical Leads and in-house development teams.
• Enjoy a flexible hybrid working environment with a supportive and collaborative culture.
• Long-term opportunity with excellent project variety and career stability.