Restaurant Supervisor
Banyan Tree Hotels & Resorts
Posted 3 days ago
About the role
The Restaurant Supervisor is responsible for overseeing the daily operations of the specialty restaurant, ensuring exceptional guest service, operational efficiency, and adherence to company standards. The incumbent will support the Restaurant Manager in leading the outlet team, maintaining service excellence, driving revenue opportunities, and fostering a positive and productive work environment while delivering memorable dining experiences.
Key responsibilities
Supervise and direct outlet team members to ensure efficient daily operations and consistent fulfillment of guest expectations
Guide and support team members in executing their duties to maintain high operational standards
Monitor and uphold service standards to deliver exceptional guest experiences aligned with company procedures
Coordinate with Kitchen, Stewarding, Bar, Housekeeping, and Engineering teams to ensure seamless cross-departmental operations
Plan, coordinate, and execute promotional activities, special events, and outlet initiatives to enhance guest engagement
Drive outlet revenue by applying effective upselling techniques and leveraging product knowledge
Monitor and control outlet operating equipment inventory and participate in periodic stock takes to maintain resource availability
Conduct regular front-of-house and back-of-house inspections to ensure proper mise-en-place, cleanliness, hygiene, maintenance, grooming, and staffing levels
Identify operational deficiencies and implement corrective actions to sustain service excellence
Prepare and submit operational reports and administrative documentation accurately and on time
About you
Diploma, Higher NITEC, or equivalent qualification in Hospitality Management, Food & Beverage Management, or related discipline
Minimum 2 to 4 years of relevant Food & Beverage experience, including at least 1 year in a supervisory role
Experience in specialty dining, upscale restaurants, hotels, or resorts is advantageous
Knowledge of restaurant operations, food and beverage service standards, and guest service practices
Willingness to work shifts, weekends, and public holidays
Food hygiene certification or equivalent certification preferred
About Banyan Tree Hotels & Resorts
About Banyan Tree Group
Banyan Tree Group is one of the world's leading independent, multi-branded hospitality groups. The Group's diversified portfolio of hotels, resorts, spas, galleries, golf and residences is centered on five award-winning brands (Banyan Tree, Angsana, Cassia, Dhawa and Laguna) that offer exceptional design-led experiences for global travellers of today and tomorrow. Founded in 1994 on the core concept of sustainability, Banyan Tree Holdings seeks to create long-term value for all stakeholders and destinations across its network of properties, products and brands, through a purpose-driven mission.
With over 10,000 associates across 24 countries, the Group's Banyan Tree Management Academy was established in 2008 to support its goals through advancing people development, management excellence, and learning with integrity and meaning.
Banyan Tree Holdings has received more than 2,700 industry awards and accolades since inception. It has also received recognition for its commitment to environmental protection and community development through its non-profit arm, Banyan Tree Global Foundation, which aligns the Group’s efforts to the UN Sustainable Development Goals.
Website
https://www.beyond.banyantree.com/discover