About the role

Strategically manage manpower deployment during daily operations, peak periods, and major events, overseeing group arrivals, departures, guest movements, and driveway operations. Personally oversee the arrival, rooming, and departure of VIP and key guests, maintaining a strong presence at the lobby and driveway during critical guest-flow periods. Lead, coach, and develop the Guest Services team through training and performance management.

Key responsibilities

Strategically manage manpower deployment during daily operations, peak periods, and major events

Oversee group arrivals, departures, guest movements, and driveway operations

Coordinate with Convention Services and event organizers for group luggage and deliveries

Prepare and review rosters while balancing productivity, team wellbeing, and cost control

Personally oversee the arrival, rooming, and departure of VIP and key guests

Maintain a strong presence at the lobby and driveway during critical guest-flow periods

Respond effectively to emergencies while prioritizing guest and colleague safety

Oversee Bell Services, Concierge, and Valet operations

Lead, coach, and develop the Guest Services team through training and performance management

About you

Minimum 2 years of supervisory experience in hospitality

Hands-on experience with OPERA CLOUD PMS is essential

Strong knowledge of Bell Services, Concierge, and Valet operations

Diploma/Degree in Hospitality Management or a related discipline preferred

Relevant hotel operations experience

Strong written and spoken English; additional languages are an advantage

Proven leadership and team management abilities

Proactive mindset with a strong passion for delivering exceptional guest experiences