About us

Burgundy Street Family Medical is located in the heart of Heidelberg. Located opposite Austin Hospital and next to Warringal Private Hospital, we are a small but busy doctor owned GP practice with modern medical equipment and friendly staff. We have been providing quality care to our community since 2016. We primarily use Best Practice software.

We are looking for a receptionist to work part-time hours which may include some Saturdays. Days may change over the year.

Qualifications & experience

Health care sector experience is preferred but not essential

Proficiency with technology and software such as Best Practice, Cliniko, Cubiko and HotDoc is an advantage, but not required

Excellent communication skills including a professional, but warm and personal phone manner

Possess remarkable customer service skills

Multitasker and energetic

Attention to detail

Compassionate and able to build rapport with people

Passionate and driven

Must be a team player

Tasks & responsibilities

Greeting patients and welcoming them to the clinic

Assisting patients with their phone and email inquires in a courteous and efficient manner

Scheduling appointments over the phone

Processing Medicare billing and private payments with utmost accuracy

Scanning and filing patients records, results and other correspondence

Liaising with referring doctors, other health professionals and team members in a professional manner

Administrative support and other ad hoc duties

Perform administrative duties delegated by the management

Maintaining reception area in a tidy and welcoming manner

Work both cooperatively and independently

Benefits

Work at a small and well established family clinic

Ongoing training and support will be provided

Attractive remuneration and work with easygoing doctors and admin staff

Onsite parking provided

We may commence short listing candidates prior to the closing of the role, so please don't delay submitting your application.