Job title: Merchant Relations Officer/Executive Job ID:20344 - CK

Location : Central

Industry: Finance

Basic up to $3,900 + AWS Bonuses + Variable Bonuses

Responsibilities:

①Merchant Servicing

• Oversee end-to-end merchant onboarding processes, including account evaluation, KYC documentation, agreement execution, regular meetings, and technical system integration.

• Provide ongoing account servicing post-boarding, addressing merchant inquiries and resolving ad hoc and recurring operational issues.

• Conduct periodic account reviews to ensure compliance, operational efficiency and sustained business performance.

②Payment & Remittance Operations

• Execute and monitor cross-border payment and remittance transactions across multiple currencies, ensuring accuracy and timely settlement.

• Support the buildout and daily operations of the company's cross-border remittance platform, drawing on prior experience with remittance workflows and correspondent banking relationships.

• Investigate and resolve transaction discrepancies, STP breaks, and settlement exceptions in coordination with internal teams and banking partners while minimising disruptions to operations.

③Project Management

• Contribute to the design and implementation of operational workflows for the remittance platform, identifying gaps and recommending process improvements.

• Collaborate with project management team and cross-functional departments to support and deliver operational initiatives, system enhancements and new product implementation.

④Documentation

• Prepare and maintain accurate records, reconciliation reports, and operational documentation related to merchant and remittance activities.

• Develop, review and maintain Standard Operating Procedures (SOPs) for all relevant operational processes.

⑤General Responsibilities

• Keep abreast of industry trends, regulatory changes, and emerging payment technologies.

• Undertake other administrative and operational duties as required to support business functions.

Requirements:

• Prior experience in the payments, remittance, fintech, banking, or money services industry is preferred.

• Hands-on experience in cross-border payment processing, remittance operations, FX operations, or multi-currency settlement is strongly preferred.

• Ability to manage multiple priorities while maintaining accuracy under tight deadlines.

• Proactive and self-motivated, with a demonstrated ability to take initiative and resolve issues independently with minimal supervision.

• High level of attention to detail and a strong commitment to accuracy and quality.

• Flexible and adaptable to changing priorities and new challenges.

• Strong interpersonal skills with a customer-focused mindset.

• Able to work independently while also collaborating effectively across cross-functional teams.

• Excellent communication skills, both written and verbal, with strong analytical and problem-solving capabilities.

• Proficient in Microsoft Office software, such as Excel, Words, PowerPoint and Outlook.

• Familiarity with payment platforms, APIs, or system integration is an advantage.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,

EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above.

PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.

Please find Privacy Policy Agreement from the below link.

http://www.pasona.com.sg/privacy.html

Koh Siew Xing

EA Registration No: R22104418

Pasona Singapore Pte. Ltd.

EA License No:90C4069