This is a full-time role located in the Greater Sydney Area. The FAE plays a pivotal role in supporting QNAP’s end-to-end process including presales, partner enablement, and post-sales support across Australia and New Zealand. This role bridges the gap between business needs and technical capabilities, driving solution adoption through strategic engagement with system integrators (SI), managed service providers (MSP), and enterprise customers.

【Key Responsibilities】

1. Presales Support & Deal Acceleration

Lead technical response for bids and RFPs, deliver technical validation, competitive positioning, and PoC process.

Prepare solution briefs, architecture diagrams, and technical pitch decks tailored to vertical use cases.

Collaborate with Account Managers to convert opportunities into successful deployments.

2. Post-Deployment Optimization

Act as an escalation point to provide the first level of customer window for technical issue resolution consultation and guide customers through service procedures to enhance customer satisfaction.

Provide strong customer service orientation, assisting customers with technical issue investigation, and devising solutions to enhance product performance.

Support after-sales technical support and monitor Return Merchandise Authorization (RMA) cases.

Collaborate with Product and Service teams to administer post-sales support for customers.

Coordinate with HQ support and R&D teams for escalated technical issues.

3. Technical Knowledge Transfer & Field Readiness

Develop and deliver advanced technical enablement sessions for partner engineers.

Create and maintain ANZ-specific technical documentation.

Perform system configuration, testing, and evaluation, address technical documentation and maintain the process and quality of document launches.

【Requirements】

Knowledge：

Comprehensive expertise in NAS, NVR, RAID configurations, backup and virtualization, with proficiency in networking.

Demonstrated ability to design solutions tailored to vertical industries and across SMB/enterprise environments.

Knowledge of ANZ enterprise IT landscape and vertical solution requirements.

Hands-on experience supporting technical proposals and solution design for bids, including RFP/RFI responses and compliance mapping.

Skill：

2+ years in similar roles, with Solution design and technical presentation skills.

Ability to translate business needs into technical architectures.

Skilled in PoC execution, performance benchmarking, and competitive analysis.

Effective communicator across technical and non-technical stakeholders.

Attitude :

Technically curious and solution-oriented.

Proactive and responsive to partner and customer needs.

Collaborative across sales, marketing, and HQ teams.

Committed to continuous learning and technical excellence.