Front Office Manager | The Capital Horsham

Looking to broaden your horizons while advancing your career in some of Australia's most stunning locations? Mandala Hotels and Resorts, a fast-growing hotel and resort organisation, is seeking a dedicated and experienced Front Office Manager to join the team at The Capital Horsham.

About the Role

Mandala Hospitality values people first. As Front Office Manager, you will be responsible for leading the front office team and ensuring every guest receives a warm welcome and a seamless experience from arrival to departure. The skills and talents you bring will play a critical leadership role in maintaining high standards and maximising performance at the front of house.

What Your Days Might Look Like

Lead and oversee daily front office operations, including reception, reservations, and guest services

Ensure excellence in guest service and drive overall customer satisfaction

Manage, coach, and motivate the front office team to perform at their best

Monitor room occupancy, rates, and availability to support revenue and yield management

Manage rostering, budgeting, and reporting for the front office department

Handle guest feedback, enquiries, and issues promptly and professionally

Maintain compliance with WHS, licensing, and hospitality regulations

Ensure front-of-house areas are well-presented, safe, and operating efficiently

Collaborate closely with housekeeping and other department heads to support overall hotel performance

What You'll Bring

A passion for customer service

Exceptional organisational skills and the ability to multitask in a high-pressure environment

Knowledge of Property Management Systems

Strong background in front office or hotel operations management

Proven experience leading and engaging a team to deliver an optimal guest experience

Solid understanding of revenue and yield management principles

Experience in cost control management

Proven ability to contribute to top-line revenue and bottom-line results

Ability to support budget development and make sound operational decisions

Your Benefits

Career growth potential and support

Supportive team

Join a fast-growing hospitality group

Apply Today
Don't miss your chance to join one of Australia's fastest-growing hospitality groups! Register your interest by clicking the apply button to send your resume and a brief cover letter outlining your experience. Only shortlisted candidates will be contacted and interviews conducted remotely.