Working Hours

24 work days

8 hours rotating shifts

Job Responsibilities

Monitoring and managing all incoming communications and ensuring timely responses or escalations as necessary

Coordinating assignments and tasks, both locally and regionally, to optimize workflow

Attendance monitoring

Handling incidents according to established protocols, coordinating with relevant stakeholders to resolve issues promptly

Management of Command Center data

Monitoring and responding to emails internally and externally with clients and vendors etc

Management of Operations inventory

Monitoring and recording of permanent and ad-hoc assignments

Answering incoming calls, forwarding them as needed, and maintaining call logs for documentation purposes

Perform periodic welfare and operational checks on security officers at site to ensure their well-being, alertness and compliance with assigned duties.

Key Requirements

Minimally 1 year experience in call centre / command centre / customer service

Min N levels or equivalent

Possess a valid PRD licence with a minimum PWM rank of SSO

Able to work in a team