About Us:

At Uniting AgeWell, we support older people to live with choice, independence and dignity. Through our community and residential services across Victoria and Tasmania, we help older people stay connected to their communities and continue living the life they choose.

With more than 5000 employees and 600 volunteers, we are committed to delivering high-quality care and services that make a genuine difference.

Our culture is built on our BEST philosophy - Believe, Excel, Support and Trust - and guided by our values of Kindness, Respect, Integrity, Innovation and Inclusion.

More information can be found on the Uniting AgeWell website - www.unitingagewell.org

Why choose Uniting AgeWell

• Easy to access with public transport and free on/off site parking
• Above award hourly rates
• Salary packaging benefit up to $15,900 + $2,650 annually
• Annual Leave loading
• Career development, education and training opportunities
• Comprehensive Employee Assistance Program available 24/7 for our staff
• Enhanced Parental Leave options
• Location options - move within our Uniting AgeWell network (Victoria and Tasmania)
• A supportive, values-based not-for-profit organisation

About the role:

Working out of our office in Braybrook you will play an important role in coordinating Commonwealth Home Support Programme (CHSP) services that help older people remain safe, independent and connected to their communities. You will support client intake, service planning and reviews, coordinate service delivery, respond to changing client needs, and work closely with clients, families, and support staff to deliver high-quality, person-centred care while maintaining accurate documentation and compliance with CHSP requirements.

You will be the key contact for clients and play an active role in the coordination of the client’s care needs.

This is a full-time, office-based role with standard working hours of Monday to Friday, 9:00am to 5:00pm. The successful candidate will be required to work onsite each day.

Tasks include:

• Conducting client intake via referrals through My Aged Care
• Completion of service planning and reviews, maintaining accurate care plan documents and remaining responsive to changing care needs
• Maintaining accurate client records and service documentation
• Responding to client enquiries and providing exceptional customer service
• Monitoring service delivery and escalating where appropriate
• Adherence to CHSP compliance requirements
• Working collaboratively within a multi-disciplinary team to deliver high-quality, person-centred care

About you:

To be successful in this role, you will have:

• Experience working within the Commonwealth Home Support Program
• A sound understanding of the Aged Care Quality Standards
• Strong customer service skills and the ability to build trusted relationships with clients, families and colleagues
• Excellent communication skills, with the ability to discuss changing client needs and coordinate appropriate services
• Strong organisational and time management skills, with the ability to manage competing priorities
• High attention to detail and accuracy when maintaining client records and documentation
• Confidence using computer systems, databases and Microsoft Office applications
• Thrive in a team and also appreciate the one to one interactions
• Are committed to being part of a workplace culture based on the BEST way of life (Believe, Excel, Support and Trust)

Essentials for working in Aged Care:

• A current Working With Children Check
• Current and ongoing flu vaccinations
• Australian working rights
• Ability to pass a national police clearance and NDIS Clearance

Make a positive difference in your community – apply now!

Aboriginal and Torres Strait Islander peoples are encouraged to apply for this role.

You can access the position description here: Care Organiser PD.pdf

For more information please contact the Recruitment Team at [email protected]. Please note the position and location.

Only shortlisted candidates will be contacted. We look forward to hearing from you!