The Ads & Promotions team combines e-commerce and advertising to deliver impactful promotional experiences and advertising solutions across the platform. In this role, you'll support the execution of advertising and promotional campaigns for restaurant partners, consumer brands, and other business verticals, helping drive engagement and business growth.

Role: Ad Operations Specialist

Shift times: Monday - Friday; 9am - 5pm with some overtime expected at peak periods

Start date: ASAP

Duration: 6 months

Location: Melbourne

Uniform: Casual

Pay rate: $37.50 - $44.42/hr (depending on experience) + super

About the Role

- Support the execution of advertising and promotional campaigns that help merchants reach customers and drive engagement across a leading technology platform.

- We are looking for a detail-oriented and execution-driven Ad Operations Specialist to support the setup, management, and delivery of high-quality advertising campaigns. In this role, you will work closely with cross-functional teams to build campaigns, troubleshoot issues, and ensure launches are delivered accurately and on time.

- This role is ideal for someone who enjoys working in campaign management tools, collaborating with stakeholders, and solving operational challenges in a fast-paced environment.

Responsibilities

Execute Campaigns End-to-End

- Build and launch advertising and promotional campaigns

- Configure campaign setups based on stakeholder requirements

- Ensure campaigns are launched accurately and on schedule

Support Campaign Operations

- Manage campaign workflows, trackers, and documentation

- Monitor campaign delivery and identify issues

- Assist with campaign updates and optimisations

Problem Solve & Troubleshoot

- Investigate and resolve campaign setup issues

- Work across teams to remove blockers and ensure successful launches

- Escalate and communicate risks where required

Collaborate Cross-Functionally

- Partner with Sales, Marketing, Operations, and Product teams

- Support campaign execution across multiple stakeholders

- Contribute to process improvements and operational efficiency

Qualifications

Professional Experience

- 2+ years of experience in campaign operations, ad operations, marketing operations, or a similar role

Execution & Attention to Detail

- Strong attention to detail and commitment to quality

- Ability to manage multiple priorities and deadlines

- Comfortable working in a fast-paced environment

Technical Skills

- Experience with campaign management or advertising platforms

- Familiarity with tools such as Meta Ads Manager, Campaign Manager 360, Google Ads, Salesforce, or CRM platforms

- Comfortable learning new systems and internal tools

Problem Solving

- Proactive and solution-oriented mindset

- Ability to navigate ambiguity and troubleshoot issues independently

- Collaboration & Communication

Strong communication and stakeholder management skills

- Experience working across multiple teams to deliver outcomes

- Ability to clearly communicate updates, risks, and solutions

Diversity & Inclusion

We are committed to building a diverse and inclusive workplace where everyone belongs and can thrive.