About the Role

We are recruiting an Internal Communications Specialist. The successful candidate will support internal communications, employee engagement and organisational initiatives by developing clear, engaging and visually appealing content for employees.

This is a hands-on role that combines HR communications, content development, visual communication and stakeholder coordination. The candidate should be comfortable working closely with HR, management and different operational departments to understand their requirements and translate information into communications that employees can easily understand.

The role is best suited to someone who has been trained in Human Resources or has practical HR experience, particularly in areas such as employee engagement, internal communications, learning and development, organisational culture or change communications.

This is not a marketing, graphic design or external social media role. A strong understanding of employees, workplace communication and HR-related considerations is important.

Key Responsibilities

Internal Communications

Develop, write and edit internal newsletters, employee announcements, leadership messages, corporate updates and other staff communications.

Translate complex operational or technical information into clear, concise and engaging employee-facing content.

Ensure that internal communications are accurate, appropriately worded and aligned with the organisation’s tone and policies.

Review and proofread materials before publication or distribution.

Maintain consistency across internal communication channels and materials.

Employee Engagement

Support the planning and execution of employee engagement campaigns and internal initiatives.

Develop communications that encourage employee participation, awareness and understanding.

Work with HR and management to communicate employee programmes, workplace initiatives and organisational updates.

Brainstorm communication ideas that support employee morale, culture and organisational alignment.

Gather employee feedback and recommend improvements to communication content and channels.

HR and Organisational Communications

Support communications relating to HR programmes, policies, employee activities, learning initiatives and organisational changes.

Work with relevant stakeholders to ensure sensitive or employee-related information is communicated clearly and appropriately.

Prepare FAQs, guides, presentation materials and employee information packs.

Support onboarding, training, employee education and other HR-led communication initiatives.

Ensure communications take employee experience and potential employee concerns into consideration.

Content and Visual Development

Design electronic direct mailers, presentations, posters, infographics and other internal communication materials.

Develop visually engaging content using tools such as Canva, Adobe Creative Suite or similar platforms.

Create simple graphics, short-form videos and digital content to improve employee engagement.

Ensure that all visual materials are consistent with the organisation’s branding guidelines.

Convert lengthy or complex information into easy-to-read formats.

Digital Communication Channels

Manage or support internal communication channels such as email, SharePoint, intranet platforms, Microsoft Teams, Viva Engage or similar tools.

Maintain an internal content and communications calendar.

Schedule and coordinate internal communication releases.

Organise and update communication materials on the organisation’s digital platforms.

Monitor engagement and recommend improvements to content formats and delivery methods.

Stakeholder and Project Coordination

Work closely with HR, management, department heads and operational teams to gather information and understand communication requirements.

Engage internal subject-matter experts to clarify technical or operational content.

Coordinate content reviews, approvals and revisions with multiple stakeholders.

Manage several communication assignments concurrently while meeting deadlines.

Follow up with stakeholders to ensure that information is complete, accurate and approved before publication.

Take ownership of assignments from initial briefing through drafting, design, review and final release.

Requirements

Diploma or degree in Human Resources, Communications, Business, Organisational Psychology, Marketing, Journalism, Public Relations or a related discipline.

Human Resources training or practical HR experience is required.

At least five years of relevant experience in one or more of the following:

Human Resources;

Internal communications;

Employee engagement;

Corporate communications;

Learning and development;

Employer branding;

Organisational development; or

Change communications.

Strong English writing, editing and proofreading skills.

Demonstrated ability to communicate workplace, HR or organisational information clearly and professionally.

Good understanding of employee communications and workplace sensitivities.

Able to simplify technical or operational information for a non-technical employee audience.

Experience creating newsletters, EDMs, presentations, employee guides, FAQs or internal campaign materials.

Hands-on experience using Canva, Adobe Creative Suite or similar design tools.

Familiarity with SharePoint, Microsoft Teams, Viva Engage, intranet platforms or other internal communication tools.

Basic video-editing ability using CapCut, Adobe Premiere Pro or similar tools would be advantageous.

Strong stakeholder-management and project-coordination skills.

Able to manage multiple assignments and short turnaround times.

Comfortable working independently with limited supervision.

Preferred Experience

Candidates with experience in any of the following areas will have an advantage:

Employee engagement campaigns.

HR communications.

Learning and development communications.

Organisational change or transformation initiatives.

Employer branding.

Internal events and staff activities.

Communications within a large or operationally complex organisation.

Working with technical or operational subject-matter experts.

Personal Attributes

Proactive, resourceful and well organised.

Strong attention to detail.

Sensitive to employee concerns and workplace dynamics.

Confident in clarifying incomplete or technical information.

Able to communicate professionally with employees at different levels.

Comfortable working with HR, senior management and operational teams.

Able to take ownership while remaining receptive to feedback.

Creative, but able to maintain an appropriate corporate tone.

Able to manage changing priorities and tight deadlines.