Level 2/3 or L3 IT Technician

Location: Perth, WA
Employment Type: Full-Time
Salary: $75,000 – $130,000 + Super (dependent on experience)

About the Role

Xenex Systems is looking for either experienced Level 2/3 or L3 IT Technician to join our growing team. Salary will be dependant on skill level and whether you meet the L2/3 or L3 level. You'll be the go-to person for resolving complex technical issues, supporting our business clients across networking, telephony, cloud storage, and security infrastructure, and mentoring junior staff along the way.

This is a hands-on role suited to someone who's comfortable moving between day-to-day support tickets and more involved project and infrastructure work.

What You'll Be Doing

Providing Level 2 and Level 3 technical support (if applicant accepts L2/3 position) to business clients, both remotely and on-site

Providing Level 3 technical support (if applicant accepts L3 position) to business clients, both remotely and on-site

Troubleshooting and resolving escalated issues across networks, servers, telephony systems, and cloud platforms

Configuring, maintaining, and securing client IT infrastructure (firewalls, switches, VPNs, backups)

Managing and prioritising your ticket queue via our helpdesk/PSA system

Assisting with IT project work — rollouts, migrations, upgrades, and new client onboarding

Documenting solutions and maintaining accurate client records

Mentoring and supporting Level 1 technicians where needed

Occasionally participating in an after-hours on-call roster

What We're Looking For

3+ years' experience in an MSP or similar IT support environment

Strong knowledge of Windows Server, Active Directory, and Microsoft 365

Solid understanding of networking fundamentals (TCP/IP, VLANs, routing, firewalls)

Experience with virtualisation platforms (VMware, Hyper-V) is a plus

Familiarity with cloud backup and storage solutions

VoIP/telephony support experience highly regarded

Excellent communication skills — you'll be client-facing and need to explain technical issues clearly

A current driver's licence (company car provided for site visits)

Relevant certifications (CompTIA, Microsoft, Cisco) highly regarded but not essential

What We Offer

Competitive salary of $75,000 – $130,000,000 + Super, based on experience and role taken

Ongoing training and support for further certifications

A supportive, close-knit team environment

Variety — no two days are the same across our client base

Genuine opportunities for career progression