Responsibilities

General Administrative Duties

Manage phone calls, emails, and other forms of written correspondence.

Handle daily transactions and client inquiries related to billing and accounts.

Maintain high service standards to ensure client satisfaction and build strong rapport.

Oversee incoming mail, faxes, and courier arrangements; manage office supplies.

Ensure smooth day-to-day operations of the studio.

Register new clients and maintain an up-to-date client database.

Act as a liaison between clients and staff for scheduling and appointment tracking.

Sales & Retail Support

Maintain a well-stocked and neatly displayed retail area.

Receive stock and deliveries while managing inventory.

Assist in selling and promoting studio products and services.

Requirements

Prior experience in client service or administrative roles.

Strong communication and interpersonal skills.

Customer-focused with the ability to address diverse client needs effectively.

Excellent time management and multitasking abilities.

Interest in fitness, particularly Pilates, is a plus.

Availability for a 5-day work week, including at least two weekends per month.

Language Requirements:

Must be able to speak and write in both English and Chinese to communicate effectively with clients and team members.

If you have a passion for wellness and enjoy working in a dynamic environment, we’d love to hear from you!