Clinic Manager

Job Purpose

Responsible for management of day-to-day operations of a GP Clinic to maintain optimal operating function

Job Requirement

Manage the day-to-day operations of a GP

Ensure a consistent high level of service and clinical standards are maintained in the clinics

Registration of patients, scheduling appointments, dispensing medications and consumables and payment collection

General administrative duties in the clinic

Updating of medical billings/invoices

Responsible for monthly stock taking of drugs and consumables

Assisting Doctor in providing treatment and medical examination

Assist in planning and executing action plan to improve the service and clinical standards

Examine and resolve complaints when needed

Identify areas for improvement and engage in work process improvement projects to improve service quality and patient satisfaction at clinic level

Support the management in operational plans of the clinic which includes preparing and analysing performance data of the clinic

To undertake any other ad-hoc projects or any other responsibilities and assignments as assigned by the Management

· Proficiency in Chinese is essential for effective communication with Chinese-speaking patients.

Requirements:

A minimum of 3 years’ experience working in a clinic environment, ideally in a managerial role.

Strong leadership and customer management abilities.

Customer service-oriented with in-depth knowledge of basic business management processes.

Excellent communication and interpersonal skills.

Good customer service and people skills required

Willing to work on nights and weekends

NOTE: Only shortlisted candidates will be contacted