About Carers SA

Carers SA is the peak body for Carers in South Australia, advocating for greater recognition and improved support. We provide services and support for Carers of all ages and is the Statewide lead Carer Gateway provider.

Carers SA is a flexible, ethical, and inclusive organisation with dedicated staff located statewide, working to improve the health, wellbeing, and resilience of Carers. At Carers SA, you’ll join a professional team that values your contribution, supports work-life balance, and is committed to maintaining a child-safe environment.

About the Role

As the Contract Management Lead, you’ll provide operational support for the management of Carers SA’s subcontracted and brokered service providers. You’ll coordinate provider onboarding, maintain compliance records, administer provider agreements and support contract management processes to ensure providers meet their contractual and organisational requirements.

Working closely with internal teams and external providers, you’ll monitor provider documentation, contract status, service capacity and emerging risks. You’ll also support provider engagement, identify service gaps and improvement opportunities, and contribute to the implementation and ongoing administration of Carers SA’s contract management and compliance systems.

This role is ideal for someone who is highly organised, confident working with detailed information and enjoys building positive relationships while supporting strong governance, compliance and service continuity.

Key Responsibilities (not limited to):

Coordinate onboarding for subcontracted and brokered service providers

Collect, verify and maintain provider qualifications, registrations, insurances, screening checks and other required documentation

Monitor compliance expiry dates and follow up outstanding or expiring documentation

Coordinate provider contracts, renewals, variations and associated administration

Maintain accurate provider agreements, contract registers and compliance records in an audit-ready state

Monitor provider onboarding, compliance, capacity and contract status

Record and follow up provider feedback, complaints, incidents and service concerns, escalating risks where required

Build positive relationships with providers and support them to understand contractual and compliance requirements

Identify service gaps, provider capacity concerns and opportunities to strengthen service availability

Prepare reports on provider compliance, contracts, onboarding and service capacity

Support the implementation and administration of provider contract management and compliance systems

Contribute to continuous improvement of provider onboarding, compliance and contract management processes

About You

You’re a detail-focused and solutions-oriented professional who can confidently manage competing priorities while maintaining accurate records and meeting deadlines. You communicate clearly, build constructive relationships and know when to resolve an issue directly or escalate a risk for further action.

You will also have:

Experience in contract administration, compliance administration or provider management

Demonstrated ability to build effective relationships with internal and external stakeholders

Experience reviewing documentation, identifying gaps and escalating concerns appropriately

Experience implementing, transitioning to or administering a contract, compliance, vendor or procurement management system

An understanding of risk-based compliance requirements across different provider types

Excellent written and verbal communication skills

Strong Microsoft Office and database skills

The ability to work autonomously, remain organised and manage competing priorities

It’s great if you also have:

Experience in community services, aged care, disability, health or human services

Experience working with subcontracted service-delivery models

Project coordination experience

An understanding of the challenges faced by unpaid Carers and the community services sector

Requirements

Certificate IV or Diploma in Business, Administration, Procurement, Contract Management or a related field, or equivalent demonstrated experience

Current DHS Working with Children Check

Current National Police Check

Mandatory child protection training, or willingness to complete it

Why Join Us?

At Carers SA, you will be supported to do meaningful work in a culturally safe and empowering environment in a culturally safe, inclusive, and supportive workplace.

You’ll also benefit from:

Salary packaging up to $15,900 tax free

Flexi time and wellbeing programs

Inclusive workplace culture where your identity, voice and lived experience is valued and respected

Professional development

Be part of a supportive team making a real difference to unpaid Carers in South Australia

How to Apply

If you’re ready to use your contract and compliance expertise to strengthen provider services and improve outcomes for unpaid Carers, we’d love to hear from you.

For more information, contact Amy Walter (People and Culture) or Angela Bruce (Program Manager Procurement, Service Coordination and Counselling Services on (08) •••• •600.

A copy of the Position Description is available on Carers SA website here: Careers – Carers SA. Please submit your resume and a cover letter detailing your experience and why you're a great fit for this role.

Applications close at 9.00am, Monday, 10 August 2026 or may be earlier if we find the right candidate for the role.