Key Responsibilities:

1. Lead and oversee the daily operations of all Beauty 100 branches, ensuring smooth, efficient and profitable business operations.

2. Manage, coach and hold Branch Managers accountable for operational performance, sales, customer service, productivity and compliance with company standards.

3. Drive operational excellence by implementing, reviewing and improving SOPs, workflows and best practices across all branches.

4. Monitor key business KPIs including sales, productivity, conversion, customer satisfaction, staff utilization, treatment quality and operational costs, taking immediate corrective action where required.

5. Conduct regular branch visits, operational audits and performance reviews to ensure consistency, identify improvement opportunities and maintain service excellence.

6. Resolve complex operational, staffing and customer issues promptly while making sound business decisions independently.

7. Work closely with HR on recruitment, manpower planning, performance management, disciplinary matters and staff development to build high-performing teams.

8. Partner with the Marketing, Finance and Training departments to ensure successful execution of campaigns, operational readiness and continuous staff capability development.

9. Lead new branch openings, renovations, operational setup and expansion projects, ensuring timely and successful execution.

10. Develop future leaders by mentoring Branch Managers and identifying high-potential employees for succession planning.

11. Ensure full compliance with company policies, regulatory requirements, workplace safety and operational controls across all locations.

12. Undertake any strategic operational initiatives assigned by management team and provide leadership in driving business growth, organizational efficiency and continuous improvement.

Skills & Qualifications:

l Bachelor's Degree in Business Management, Operations, Hospitality or a related discipline.

l Minimum 8-10 years of operations management experience, with at least 5 years leading multiple outlets or branches.

l Proven leadership experience managing large teams across multiple locations.

l Strong commercial acumen with the ability to analyse business performance and drive profitability.

l Excellent leadership, decision-making, coaching and conflict resolution skills.

l Highly organised, resilient and able to perform effectively in a fast-paced, hands-on environment.

l Strong understanding of customer service excellence, operational controls and performance management.

l Experience in the beauty, wellness, and retail is highly preferred.

l Willing to travel regularly between branches and lead by example on the ground.