Required to work on monthly rotational day shift 6:00am to 3pm OR 8:30am to 5:30pm

You will play a key role in maintaining a stable, secure, and efficient IT environment, supporting users across hardware, software, and network infrastructure while contributing to continuous improvement initiatives.

Key responsibilities

Provide end-user support for hardware, software, networking, and communication issues

Troubleshoot and resolve complex IT incidents and service requests

Ensure users' technical issues are resolved promptly and effectively

Maintain a stable and supported PC environment across the organization

Provide support for printers and print management systems

Manage and support Microsoft Active Directory (AD) (user accounts, access control, policies)

Work with ITSM tools to log, track, and resolve incidents and service requests

Support network services including DHCP, DNS, and general connectivity troubleshooting

Maintain IT asset lifecycle management

Required background and experience:

ITIL Foundation preferred

Experience working with an IT Service Management (ITSM) tool

Hands-on experience with Microsoft Active Directory

Strong understanding of hardware & software troubleshooting

Strong understanding of networking fundamentals (DHCP, DNS)

Strong understanding of IT infrastructure and user environments

Experience with printer troubleshooting & print management

Experience with IT Asset Lifecycle Management (CMDB)

Experience with documentation and knowledge article creation

Strong customer-oriented mindset

Interested candidate who wish to apply for the advertised position, please click “Apply”. We regret that only shortlisted candidates will be notified

EA License No.: 01C4394 (PERSOL Singapore Pte Ltd)

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