About the Role

We're looking for a warm, organised and tech-savvy Business Operations Coordinator to join our small, collaborative team.

This is a varied role where no two days are the same. You'll often be the first point of contact for the people we work with, playing an important role in creating the caring, responsive and personalised experience we're known for.

Behind the scenes, you'll respond to enquiries, coordinate bookings, maintain our business systems, support workshops and consultation services, and provide day-to-day operational support to the Director, Strategic Business and Practice Manager and associates. You'll play an important role in helping the business run smoothly while contributing practical ideas that improve our systems and processes, making things easier for both our team and the people we support.

About Us

Caroline Burrows Consulting & Training is one of Australia's leading providers of EMDR education, consultation and professional development for mental health practitioners.

Through workshops, webinars and consultation, we support psychologists, counsellors, social workers and other mental health professionals to build their confidence and skills in EMDR therapy and trauma-informed practice.

We're a small, values-driven team that believes great administration is about more than keeping things organised. It's about creating a positive experience for every person who interacts with us.

We care about responding thoughtfully, communicating clearly and making people feel genuinely supported. We enjoy finding practical ways to improve how we work, embrace technology where it helps, and value kindness just as much as efficiency.

What You'll Do

Your work will be varied and is likely to include:

Responding to enquiries from trainees, consultees, workshop participants and associates with warmth and professionalism.

Coordinating workshop, webinar and consultation bookings.

Supporting participants from their first enquiry through to service completion.

Coordinating workshop logistics, including venues, travel, accommodation and catering.

Preparing participant communications, resources and certificates.

Maintaining business systems across platforms including Google Workspace, Squarespace, Acuity, Halaxy and Mailchimp.

Supporting business automations, operational documentation and approved system improvements.

Providing day-to-day operational support to the Director, Strategic Business and Practice Manager, associates and the wider business.

About You

You'll thrive in this role if you're someone who genuinely enjoys helping people.

We're looking for someone who notices the little things, enjoys helping others and takes pride in creating a positive experience for everyone they work with.

You're organised and dependable, but you're also warm, intuitive and thoughtful in the way you communicate. You enjoy solving problems, learning new technology and helping everything run smoothly behind the scenes.

You'll ideally bring:

Experience in administration, business operations or project coordination

Excellent organisational and time management skills

Strong written and verbal communication skills

Excellent attention to detail

Confidence learning new software and technology

Strong problem-solving skills

The ability to work independently while collaborating closely with others

A warm, professional and customer-focused approach

It would also be great if you have experience coordinating workshops or events, using CRM or booking systems, working with automation platforms such as Zapier, or using AI to improve business efficiency.

What's on Offer

Full-time position.

Primarily remote, with regular in-person meetings in Melbourne and attendance at workshops and other business activities as required.

Above-award salary of $75,000-$85,000 plus superannuation.

A varied role where no two days are the same.

Opportunity to learn, use and improve a wide range of technologies and business systems.

A supportive, collaborative and values-driven team.

The opportunity to contribute ideas and help improve the way we work.

Work closely with one of Australia's leading EMDR trainers and consultants.

Why Join Us?

This is more than a traditional administration role.

We're a small team that believes the way we work with people matters just as much as the work we do.

We're looking for someone who wants to build genuine relationships, enjoys solving problems, takes pride in supporting others and likes being part of a team that's always looking for practical ways to improve.

If you're looking for a varied role where your contribution will be valued and your work will make a real difference every day, we'd love to hear from you.

Apply Now

Please submit your resume along with a short cover letter, telling us why this role feels like the right fit for you.

We're genuinely interested in hearing why this role appeals to you, so applications without a cover letter, or with a generic response, won't be considered.

Please note: Applications submitted via email will not be considered. All applications must be submitted through SEEK.

If you have any questions about the role, please email ••••@carolineburrows.com.au.

Applications close Sunday 2 August 2026, although suitable candidates may be contacted before the closing date.