Service Desk Engineer (Level 2)

The Company
We're partnering with a well-established National Managed Services Provider renowned for delivering exceptional IT solutions and customer service. With a strong and growing presence in the WA market, the business supports a diverse portfolio of clients across multiple industries, providing services spanning managed IT, cloud infrastructure, cyber security, and IT strategy.

Their team is collaborative, technically driven, and genuinely passionate about technology. Due to continued growth, they're looking to add two Level 2 Service Desk Engineers to their team, supporting a broad range of clients while delivering outstanding technical support from their Rivervale office.

The Role
As a Level 2 Service Desk Engineer, you'll provide both remote and occasional onsite support across a diverse client base throughout Perth and nationally.

You'll be responsible for resolving a wide variety of technical issues, supporting Microsoft environments, and contributing to project work where required.
This is a fantastic opportunity for someone who enjoys a fast paced MSP environment, thrives on problem solving, and wants exposure to a broad range of technologies.

Key Responsibilities

• Provide Level 2 technical support across multiple client environments, ensuring timely resolution of incidents and service requests.
• Administer and support Microsoft 365, Active Directory, Entra ID, Windows Server 2019/2022, and related technologies.
• Monitor, maintain, and troubleshoot networking infrastructure, firewalls, and backup solutions.
• Deliver exceptional customer service while building strong relationships with clients.
• Communicate technical concepts clearly to both technical and non technical users.
• Assist with project delivery, including deployments, migrations, and infrastructure upgrades.
• Maintain and support desktops, laptops, printers, mobile devices, and other IT hardware.

About You

• Minimum two years' experience in an IT Support role, ideally within a Managed Services Provider.
• Strong knowledge of Microsoft technologies, including Microsoft 365, Windows Server, Active Directory, Entra ID, Exchange, and SharePoint.
• Experience supporting networking, firewalls, backup and disaster recovery solutions, and virtualisation technologies such as VMware ESXi.
• Exposure to 3CX or similar VoIP platforms will be highly regarded.
• Excellent troubleshooting, communication, and customer service skills.

What's in It for You?

• Join a collaborative and supportive team that values technical excellence.
• Regular social events and a positive team culture.
• Ongoing training, certifications, and genuine career progression opportunities.
• Exposure to a broad range of technologies and industries.
• Opportunity to contribute to exciting project work alongside day to day support.
• Supportive leadership that genuinely invests in the development of its people.

How to Apply
To apply online, please click the appropriate link below. For a confidential discussion, please contact Ashton Goode at ••••@sharpandcarter.com.au.