Guest Experience Officer
Park Lane Group
Posted 19 days ago
Casual role | $34.96 per hour + superannuation
Play a key role in keeping our park spotless and guest-ready every day
Work in a beautiful rural setting with a supportive team
About Us
Imagine starting your day surrounded by rugged coastlines, native wildlife and one of Australia's most iconic tourist destinations. At Phillip Island Park Lane Holiday Park, that's everyday life.
Phillip Island Park Lane Holiday Park is part of the Park Lane Group — a proud family-owned business since 1992.
We create places where families relax, reconnect and make great memories.
A beautiful holiday park loved by guests
Part of a growing and trusted family business
We care about quality, pride and great service
A friendly team that supports each other
A place where your work truly makes a difference
What You’ll Do
Bring Holidays to Life!
Are you passionate about delivering unforgettable holiday experiences and thriving in a vibrant, guest-focused environment? Look no further! Park Lane Holiday Parks is searching for a dynamic and enthusiastic Guest Experience Officer to help create magical getaways for our guests. You will be a key player in ensuring every guest's stay is seamless and memorable.
You will help make every guest stay smooth, welcoming and memorable.
Welcome guests and provide front desk support
Manage bookings, payments and guest enquiries
Answer phone calls and emails promptly
Resolve guest concerns with care and professionalism
Promote park activities and accommodation options
What You’ll Bring
You enjoy helping people and thrive in a busy environment.
Strong customer service skills
Clear communication and a positive attitude
Good organisation and attention to detail
Confidence using booking systems and computers
Ability to work both independently and in a team
Current Working with Children Check (or willingness to obtain) and Australian work rights
What’s in it for You
Work in beautiful Bendigo
Supportive and friendly team culture
Staff discounts across Park Lane Holiday Parks and A Maze N Things
Be part of a proud family-owned Australian business
Opportunities to grow as our business grows
Work-life balance culture
Ongoing training and support
Apply Now!
Ready to take pride in your work and help create great guest experiences?
Apply now through Seek with your resume and a short cover letter or for further information contact Lynda on ••••@parklanegroup.com.au.
To learn more, visit https://www.parklaneholidayparks.com.au/phillipisland/
About Park Lane Group
Park Lane is a dynamic family-owned company operating across hospitality, tourism, senior living, and construction. We own and manage seven holiday parks across Victoria, providing exceptional guest experiences.
Incuding the iconic A Maze’N Things, a family-friendly theme park on Phillip Island, offering interactive experiences that entertain and inspire.
Our senior living communities provide vibrant, supportive environments for homeowners, while our in-house construction team delivers high-quality projects across our properties.
As a family business, we are committed to exceptional service, innovation, and fostering a workplace culture promoting growth, collaboration, and development.