Organisation Overview:
Women’s Housing Limited (WHL) is a specialist housing provider with a mission to advocate for the housing needs of women and children and contribute to the growth of affordable housing stock. WHL has a strong reputation for excellence in homelessness support services, housing development, housing management, and provision of client ancillary services.

About the role

The Tenancy Officer (THM) delivers trauma-informed, culturally safe and client-centred tenancy management for renters with complex needs. The role combines high quality tenancy management, responsive maintenance coordination and active vacancy management, while working closely with DFFH, support agencies and internal teams to achieve strong tenancy and property outcomes, meet KPIs, and ensure compliance with legislation, program guidelines and WHL policy.

Key responsibilities

Assess referrals to the THM program and participate in the prioritisation and allocations process, promoting fair, transparent and culturally appropriate property allocation processes that align with policy, need and organisational priorities in line with THM requirements

Build collaborative working relationships with government agencies, SHS agencies, family violence services, and other allied support providers to coordinate effective responses to complex tenant and community needs.

Provide informed advice, guidance and early intervention support to tenants to strengthen tenancy sustainability and promote positive housing outcomes, including proactive exit planning with the tenant and support agencies to move into long term housing.

Identify and address tenancy breaches, occupancy issues and safety concerns promptly, issuing notices within required legislative timeframes and manage tenancies in accordance with the Residential Tenancies Act 1997 (Vic), THM guidelines and WHL policy

Representing WHL at VCAT and other dispute resolution process with sound preparation, professional judgement and a strong understanding of tenancy legislation, organisational policy and tenant circumstances

Proactively engage with DFFH's responsive maintenance service to lodge, track and escalate maintenance requests, ensuring properties remain safe and habitable and arrange trades people where appropriate to manage minor works.

Coordinating inspections and completing condition reports, tenancy sign-ups, entry procedures, lease and rent reviews, and exit processes to ensure compliance, consistency and positive tenant outcomes

Actively manage vacancies to meet agreed turnaround targets and maintain occupancy

About you

Experience in tenancy management, community housing, homelessness or a related human services setting

Demonstrated ability to manage complex tenancies and work effectively with renters who have diverse and high support needs

Demonstrated ability to clearly communicate tenancy rights and responsibilities to renters with diverse needs, and to proactively resolve complaints and complex tenancy issues

Strong knowledge of tenancy practice, legislation and compliance requirements, including VCAT preparation and attendance, and complaints resolution processes

Well-developed communication, stakeholder engagement and conflict resolution skills

Proven ability to coordinate responsive maintenance, arrange contractors for minor works, manage vacancies, and liaise effectively with DFFH on maintenance and vacant maintenance processes

Strong written administration skills, including accurate records, reports and renter correspondence

Competent digital skills, including Microsoft Office and housing or property management systems

Working With Children's Check

Police Clearance

Additional Information:

The position is subject to EEO exemption and is open to women applicants only.

Primary work location is the office at 501 Swanston St, Melbourne with a high level of outreach visits to properties. Some opportunity to work from home as appropriate and agreed with your manager.

This position is 0.9 EFT

For further information about the role and to obtain a copy of the Position Description, please contact Kate Ogilvie at ••••@womenshousing.com.au.

Applications close 5pm, Friday 4th September unless appointments made earlier, so please do not delay in submitting your application.

Applicants must provide their CV and a covering letter, via the SEEK portal, addressing the key functions of the role listed above.