✨ We are seeking customer-centric and service-oriented individuals to join us as Customer Experience Managers. In this role, you will play a key part in enhancing the overall client journey by delivering exceptional service, building strong relationships, and ensuring a positive customer experience at every touchpoint. Whether you are a mid-career professional exploring a meaningful career switch, or a fresh graduate ready to kick-start your career, we welcome your passion for creating outstanding customer experiences. ✨

🔑 Responsibilities: 🔍📈🎯

- Build and maintain strong relationships with clients by delivering professional and personalised service

- Understand clients' needs and provide timely support throughout their engagement journey

- Coordinate client meetings, follow-ups, and service-related activities

- Collaborate with internal teams to ensure a seamless and consistent customer experience

- Gather client feedback and identify opportunities to enhance service quality and client satisfaction

- Resolve client enquiries professionally while maintaining high service standards

- Support client retention initiatives and contribute to the firm's long-term relationship management objectives

✅ Requirements: 🎓🔥👥

- Singaporean/PR

- Minimum Local Polytechnic Diploma or any recognized Bachelor's Degree

- Prior experience in customer-facing roles such as hospitality, aviation, luxury retail, or premium customer service will be an advantage

- Proficiency in English & Mandarin. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients

- Excellent interpersonal, communication, and customer relationship management skills

- Customer-focused, proactive, and detail-oriented with a strong service mindset

- Professional, confident, and well-groomed with a strong customer service mindset

- Able to work independently while being a collaborative team player