Are you looking for stable, long‑term work with a company that genuinely values its people, invests in communities, and is committed to sustainability?

If you’re motivated, resilient, and enjoy helping customers while achieving results, this could be your next opportunity.

About the Role

Join an iconic Australian brand in a fast‑paced contact centre where no two calls are the same.

You’ll take inbound calls from customers who need urgent assistance with glass repair or replacement. Your role is, to quickly understand their situation, provide the right solution, and confidently recommend additional products that improve safety and visibility.

This is more than just customer service — it’s a role where your ability to think on your feet, build rapport, and guide customers to the right outcome will set you up for success.

What you’ll do:

Take inbound calls and assess customer needs in real time

Book glass repair and replacement appointments

Recommend and sell value‑added products

Handle objections and provide solutions with confidence

Work towards clear performance and sales targets

Thrive in a structured, supportive team environment

What We Offer

$38.05 p/h plus super

Strong earning potential (commission, penalties, overtime)

Full‑time (38 hrs per week)

Rotating roster between 8.00am–10.00pm, 7 days a week

Interactive, 4 weeks paid training (Mon–Fri) to set you up for success

Opportunity for hybrid work once skills are established and independent working standards are met

Ongoing coaching to help you succeed in the role

About You

We’re looking for someone who:

Thinks quickly and stays calm under pressure

Can confidently guide customers to the right solution

Communicates clearly and builds trust easily

Is comfortable using multiple computer systems

Is reliable, committed, and looking for a stable role

Is flexible to work a rotating roster including, evenings and weekends

Experience in sales or contact centres is highly regarded — you must be comfortable selling.

Why Join O’Brien?

Structured onboarding with hands‑on training

Supportive team culture with regular events and recognition

Employee discounts on O’Brien® products and major retailers

Private health insurance discounts

Monthly, quarterly, and annual rewards

Stable roster planning in 4 weeks in advance

Work close to home in our Padstow office, with free onsite parking and easy access from Bankstown, Revesby, Holsworthy, Mascot, South Sydney and surrounding suburbs.

If you’re looking for a role where you can build stability, develop your sales career, and be part of a supportive team — we’d love to hear from you.

Join an iconic company with 100 years of success within the glass industry. We repair and replace all type of glass for home and business as well as any type of vehicle. Our Customer Solutions Team operate 24/7 and take over 1,000,000 calls nationally a year. Our fun and dynamic solutions team offer a supportive culture that reflects our company values of Caring, Collaboration, Driven and Genuine.

At O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents

O’Brien® is an equal opportunity employer. We celebrate diversity and are committed to create an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve. If you don’t quite meet all the criteria but feel like you could make a difference at O’Brien, please get in touch with our team.