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Manager Claims

Department of Treasury QLD
Brisbane, QLD, Australia
A$147,769-A$156,144 p/a
Above market
Insurance & Superannuation → Claims
Full-time
On-site

Posted 11 days ago


Your new opportunity
Join Queensland Treasury's Queensland Government Insurance Fund (QGIF) in a senior leadership role where you will manage complex claims and lead a team delivering critical outcomes for government. This role offers the opportunity to influence whole-of-government risk management while applying technical expertise across personal injury, medical negligence and liability claims.

In this role, you will:
• Lead and manage a team of claims officers to deliver efficient, high-quality outcomes
• Provide complex technical and strategic advice on claims matters to senior stakeholders
• Manage claims from initial assessment through to settlement using best practice approaches
• Develop and implement claims management policies, systems and continuous improvement initiatives
• Oversee external service providers including legal panel firms and specialists
• Monitor performance, manage risk, and deliver reporting and insights
• Build and maintain effective stakeholder relationships across government and externally
• Contribute to organisational priorities and claims strategy within QGIF

What experience you will bring:
• Experience managing claims under the Personal Injuries Proceedings Act 2002 or similar
• Strong understanding of liability, causation principles and relevant case law
• Ability to assess quantum in personal injury claims, including Civil Liability Act 2003
• Experience managing external legal and investigative service providers
• Proven ability to build and maintain effective stakeholder relationships
• Whilst there are no mandatory qualifications needed for this role, relevant qualifications will be highly regarded.

How to apply
To submit your application, click on the Apply link to provide:
• Your resume detailing relevant experience
• A cover letter of no more than two pages outlining why you are interested in this position and how your knowledge, skills and experience makes you a strong candidate for the role.

Queensland Treasury is committed to building an inclusive and diverse workforce that reflects the community we serve and treating all applicants equitably. This starts with recruitment, including making reasonable adjustments to support applicants at all stages of the process.

We welcome applicants to share with the hiring manager any health condition, disability, and/or cultural or linguistic background, so that we may make any necessary adjustments to enable you to equitably participate in the recruitment process.

Applications will remain current for 12 months.

Job Ad Reference: QLD/691645/26

Closing Date: Sunday, 05 July 2026


About Department of Treasury QLD

Brisbane, QLD, Australia
Government & Defence

Queensland Treasury is dedicated to delivering prosperity for Queenslanders now and into the future. We pursue this through our strategic priorities to:

•support economic growth, job creation and fiscal strength

•improve services for Queenslanders

•empower our people

•ensure safe, productive and fair workplaces.

Our remit encompasses a range of critical functions including:

•managing Queensland's finances

•administering grants and collecting taxes

•providing economic and commercial advice to government

•procuring infrastructure

•keeping workplaces safe and fair through the Office of Industrial Relations.

Key responsibilities

Preparing the state budget

Providing financial and economic advice

Optimising public infrastructure infrastructure investment

Collecting state revenue

Administering grants for first home buyers

Monitoring the performance of the state’s commercial businesses

Keeping Queensland’s workplaces healthy, safe and fair

Source: this is an extract from the company’s own website.

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