Operations & Customer Coordinator — ClickDeck

Full-time or part-time (4 days/week) considered

ClickDeck designs and supplies engineered modular decking products & building systems — smarter, longer-lasting alternative to timber deck frames. We're growing fast and always refining how we do things.

We're looking for a full-time Operations & Customer Coordinator to be the steady point of contact for our customers from enquiry through to delivery and after-care.

Customer communication is central to this role

Owning the customer journey end-to-end — from initial enquiry and quote, through to final delivery, and any after-care or during-care of the build

Following up on outstanding quotes to help convert them into confirmed orders — not pushy, just warm and helpful

Following up with customers at key points in their order journey to keep them informed, reassured, and confident in their decision

Answering incoming calls and being a genuinely helpful first point of contact

Resolving customer issues (like freight or delivery queries) calmly and clearly

Making customers feel looked after, not chased — a good experience here is what turns into referrals and repeat business

You'll also handle the coordination that keeps orders on track

Reconciling incoming payments and updating HubSpot deal stages accordingly

Invoicing customers via Xero

Processing orders and invoices

Ordering materials from suppliers and tracking lead times

Managing freight — bookings, tracking, and resolving delivery issues

Organising sample requests for customers

Triaging quote requests to the right estimator

Creating pack lists from invoices for the warehouse team

Order confirmations, chasing deposits, and tracking dispatch dates

Matching supplier invoices and receipts, and managing petty cash

Checking in post-delivery to make sure the build is going smoothly and resolving any after-care issues

What we're looking for

A natural communicator — warm, clear, and reassuring on the phone

Comfortable and confident making and taking calls as part of the day-to-day

Strong organisational skills — think "office manager" level attention to detail and follow-through

Genuine comfort talking about product and building customer confidence, without being pushy or "salesy"

Experience with Xero and CRM systems (HubSpot experience a bonus)

A calm problem-solver who can handle logistics hiccups without rattling the customer

High computer literacy — confident across multiple software systems day to day

Strong multitasking ability — comfortable juggling calls, orders, and admin without losing track

A bit of technical curiosity — comfortable getting your head around how our product works so you can explain it confidently to customers

Full-time or part-time (4 days/week) considered

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Describing your previous experience in a similar role.