You will play a key role in strengthening long-term relationships with our mortgage customers through proactive retention and thoughtful repricing support. You will be the trusted point of contact for loan-related enquiries across multiple service channels, providing clear, accurate guidance on secured lending products including mortgage, car and renovation loans—helping customers make confident decisions while safeguarding the bank’s portfolio.

Key Accountabilities & Responsibilities
1. Review customers’ current loan packages and recommend suitable repricing options tailored to their needs.
2. Support retention outcomes by managing customer expectations and communicating repricing packages clearly and professionally.
3. Respond to customer requests promptly and accurately, following through to resolution within agreed timelines.
4. Maintain up-to-date knowledge of the bank’s products and services, with a strong focus on mortgage, car and renovation loans.
5. Partner with stakeholders to support campaign launches and service initiatives that enhance customer experience.
6. Take on additional assignments or duties as needed to support team and business priorities.

Core Competencies
1. Clear, confident communication
2. Strong customer engagement and stakeholder management
3. Effective prioritisation and time management
4. Teamwork and cross-functional collaboration
5. Ownership mindset and accountability for outcomes
6. Structured problem-solving and attention to detail

Interested candidates may send resumes to ••••@persolapac.com or apply through the application system. Regret to inform that only shortlisted candidates will be notified.

PERSOL Singapore Pte Ltd • RCB No. 200007268E
EA License No. 01C4394 • EA Registration No. R21101254 (Tay Khai Ven)

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