Requisition ID: REQ685544

Employment Type: Permanent Full Time, 38 Hours per week

Remuneration: $91,326.00 - $121,497.00 per annum + 12% Superannuation + Salary Packaging

Location: Bankstown-Lidcombe Hospital

Applications close: 23/08/2026

Contact: Vanessa Lipari - Patient Services & Information Manager - Email on [email protected]

Please note: A current influenza (flu) vaccination is a mandatory requirement for appointment to this position.

With your skills and experience, you can contribute to the millions of ways we're enriching health, and develop your career as part of the largest health organisation in Australia.

Achieve Something Great
Make a meaningful impact by elevating data integrity and transforming complex workflows into smoother, fairer, and more transparent experiences for patients awaiting care.

• The role offers the chance to shape how waitlist information is captured, validated, and maintained across systems such as WLCOS, PAS, and eMR Scheduling. This opens space to explore new methods, technologies, and workflows that elevate data accuracy and reliability across the organisation.
• By ensuring timely and precise waitlist submissions, the Waitlist Manager can influence broader patient‑flow outcomes. This includes identifying bottlenecks, improving scheduling coordination, and supporting equitable access to surgical and procedural care.
• Working closely with Medical Officers, Peri‑operative Services, administrative teams, patients, and carers creates opportunities to strengthen communication channels, foster trust, and co‑design improvements that benefit both staff and patients.
• The position provides room to identify gaps in current processes, recommend enhancements to digital workflows, and contribute to long‑term system optimisation that aligns with NSW Health policies and organisational goals.
• With direct involvement in communication with patients and carers, the role enables meaningful contributions to transparency, expectation‑setting, and overall patient experience while they await procedures.
  

Are You the Right Fit?
Bring your mastery of digital health systems and your commitment to precision to a role that directly shapes how patients move through the healthcare system.

• Demonstrates deep understanding of WLCOS, PAS, eMR Scheduling and related NSW Health digital platforms, with the ability to maintain high‑quality, policy‑aligned data and identify opportunities for improved accuracy and consistency.
• Able to interpret complex waitlist information, recognise trends or discrepancies, and proactively address issues that impact scheduling, reporting, or patient flow.
• Comfortable working with Medical Officers, Peri‑operative Services, administrative teams, patients, and carers, using clear and empathetic communication to support shared understanding and timely decision‑making.
• Approaches waitlist management with sensitivity to patient needs, ensuring transparency, responsiveness, and respectful engagement with individuals awaiting procedures.
• Brings a continuous‑improvement approach, seeking ways to streamline workflows, strengthen compliance with NSW Health guidelines, and enhance the overall efficiency and reliability of waitlist operations.

Selection Criteria
To help us assess your suitability for the role, please tell us as much as you can about yourself in response to the questions below.

Give an example of how you have used patient administration systems, waitlist management tools, or reporting systems to monitor performance, identify risks, and support decision-making. How did you communicate outcomes and recommendations to senior management, clinicians, and other stakeholders?

1. Describe your experience managing elective surgery waitlists and booking services within a hospital environment. How have you ensured compliance with NSW Health policies, patient classification requirements, and waiting time targets while maintaining a patient-centred approach?
2. Provide an example of how you have led and managed an administrative team responsible for high-volume patient bookings or waitlist activities. Include how you approached recruitment, rostering, staff development, performance management, and the resolution of workplace issues to achieve service objectives.
3. Describe a time when you identified an opportunity to improve a waitlist, booking, or patient administration process. How did you engage key stakeholders, implement the change, and measure the impact on patient access, efficiency, or service delivery?

If you’d like more details, we’re here to help.

Position Information

Applicants will be assessed against the criteria in the Position Description.

How to Apply

Read our application guide and tips for improving your application.

Diversity, Culture & Inclusion

We are proud to be an equal opportunity employer dedicated to accessibility and a supportive recruitment experience. If you require adjustments or assistance during the application process, please contact [email protected]

We value the diverse backgrounds, experiences, and perspectives of our workforce and are committed to fostering a respectful and welcoming environment. We strongly encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, neurodivergent individuals, those from Refugee, multicultural and multifaith backgrounds, and members of the LGBTQI+ community.

Aboriginal Workforce

For Aboriginal candidates who would like to talk to our Aboriginal Workforce Team, please contact ••••@health.nsw.gov.au. Support is also available through the Stepping Up website.

More Than Just a Job – Why Work With Us?

Financial Perks

12% superannuation