Overview

We are seeking a reliable and customer-focused Front Desk Receptionist to manage daily front-of-house operations. This role is key in ensuring smooth appointment scheduling, accurate sales processing, and providing excellent customer service in a fast-paced environment.

Key Responsibilities

1. Appointment Management

Handle booking, rescheduling, and cancellations of customer appointments

Manage daily appointment schedules to optimize outlet efficiency

Coordinate with therapists to ensure smooth service flow

2. Sales & Billing

Accurately key in sales invoices and process customer payments

Ensure proper recording of packages, services, and product sales

Assist in basic daily sales reconciliation

3. Customer Service

Greet and attend to walk-in and existing customers

Respond to customer inquiries (in-person, phone, WhatsApp)

Provide basic service information and recommend suitable packages

4. Administrative Duties

Maintain customer records and update system accurately

Prepare basic reports and support outlet documentation

Ensure front desk area is clean, organized, and presentable

5. Ad Hoc Duties

Assist with operational tasks as required by management

Support team in daily outlet activities

Requirements

Basic computer literacy (comfortable with POS systems, spreadsheets, and messaging platforms)

Strong organizational and multitasking skills

Able to work in a fast-paced and high-pressure environment

Good communication and interpersonal skills

Positive attitude, responsible, and customer-oriented